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geteduroam / mobile-app

Next-gen mobile app for geteduroam
BSD 3-Clause "New" or "Revised" License
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Geteduroam not working on Android 10 #105

Open oheil opened 1 month ago

oheil commented 1 month ago

On an Android 10 device:

  1. removing all eduroam networks and deinstalling Geteduroam and Eduroam Cat
  2. Installing Geteduroam from Google Play
  3. Searching Institution (DKFZ) and enter user information, push Install
  4. Receiving silent message and push "yes"
  5. Connect with WLAN eduroam => enter user and password, a certificate must be selected, we choose the one with EDUROAM in the name.

Now trying to connect to WLAN eduroam does not succeed without any information or error. It just doesn't connect successfully.

What can we try next? Are there any diagnostics possible to report?

pauldekkers commented 1 month ago

While this isn't the right repository anymore to report issues with Android (it's for our former App); I think you may hit an issue in Android 10 where the network only connects when there is no manual connection available. Can you check if all manual networks are removed (you really shouldn't click on the SSID, that creates a manual configuration and disables the way we need to connect in Android 10) and switch WiFi Off and On, to see if it really doesn't connect? There also should not be other manually configured networks available, they take precedence.

oheil commented 1 month ago

While this isn't the right repository anymore to report issues with Android (it's for our former App);

Where ist the right repo? I doubled this already in https://github.com/geteduroam/mobile-app/issues/103

Can you check if all manual networks are removed (you really shouldn't click on the SSID, that creates a manual configuration and disables the way we need to connect in Android 10) and switch WiFi Off and On, to see if it really doesn't connect? There also should not be other manually configured networks available, they take precedence.

We deleted everything we see, WLAN OFF/ON, deinstalled all eduroam apps before. We tried as clean as possible without any success or any different outcome. In eduroam Cat we see this image

but still no connection is performed. With geteduroam everything installs fine too but no connection is done. It just tries to connect and fails silently.

pauldekkers commented 1 month ago

While this isn't the right repository anymore to report issues with Android (it's for our former App);

Where ist the right repo? I doubled this already in geteduroam/mobile-app#103

Ok, I should have answered there in that case, but that was only yesterday and this one got my attention earlier.

Can you check if all manual networks are removed (you really shouldn't click on the SSID, that creates a manual configuration and disables the way we need to connect in Android 10) and switch WiFi Off and On, to see if it really doesn't connect? There also should not be other manually configured networks available, they take precedence.

We deleted everything we see, WLAN OFF/ON, deinstalled all eduroam apps before. We tried as clean as possible without any success or any different outcome. In eduroam Cat we see this

but still no connection is performed. With geteduroam everything installs fine too but no connection is done. It just tries to connect and fails silently.

I don't know what vendor/OEM this is; it may be that the vendor removed all APIs to do WiFi configuration properly? If neither CAT nor any version of geteduroam was able to configure it.

Can you share the vendor, so we can see if we have experience?

oheil commented 1 month ago

We have two mobile phones with Android 10 and same issue. The one where we have tried everything in detail is this one: Samsung Galaxy J6 SM-J600FN/DS Software version info: One UI 2.0 Android version 10 Kernel version 3.18.140-20855712 Buildnumber: QP1A.190711.020.J600FNXXSACVB1

pauldekkers commented 1 month ago

Samsung is known to work. I'll try to find an Android 10 device to confirm.

At least step 5 in your list is unnecessary, and breaks the config that the App may have done.

oheil commented 1 month ago

At least step 5 in your list is unnecessary, and breaks the config that the App may have done.

At least with geteduroam. With eduroam Cat there is this step. I just reported it for completeness. But of course we would like to use geteduroam as this is the recommended path I believe.

oheil commented 1 month ago

Any news? Can we help somehow with some diagnostics?