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getsentry / sentry-jira

A Plugin for sentry that lets you create JIRA issues
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Hosted JIRA and hosted Sentry integration #100

Open gdulus opened 8 years ago

gdulus commented 8 years ago

Hey,

We are using JIRA and Sentry as a hosted solutions. I have configured Sentry to connect to our account, everything went great, i got list of the project set up default priority and issue type but no bug has been opened.

Is there any limitation associated with this plugin? Seems that integration went ok but nothing happens.

bsergean commented 8 years ago

Are you running your own instance of sentry on a server, or the hosted version ? If you have your own instance it's not too bad to go tweak the jira plugin code and add some debugging code to see if you did get any errors from jira. I've add refresh issues with this plugin where the jira issue was not displayed next to the crash group after jira creation, but a couple of refresh fixed it.

gdulus commented 8 years ago

Thats the problem: both JIRA and Sentry are running as SAAS for us. Can't access logs.

bsergean commented 8 years ago

Which version of the plugin are you using ?

Do you have a way to open a case with jira or to talk to someone on their support to inspect the incoming actions they might have received from your user account ?

On Jun 16, 2016, at 2:10 AM, Paweł Gdula notifications@github.com wrote:

Thats the problem: both JIRA and Sentry are running as SAAS for us. Can't access logs.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/getsentry/sentry-jira/issues/100#issuecomment-226430613, or mute the thread https://github.com/notifications/unsubscribe/ALTvUdZtEW37UzJGMxF6gKOyO5Gj4NTDks5qMRMYgaJpZM4I1f8M.

gdulus commented 8 years ago

Name: JIRA Author: Sentry Team URL: github.com/getsentry/sentry-jira Version: 0.11.0.dev0

But what i realized now, is that i can create bug in JIRA with "create JIRA issue" button. Correct me if I'm wrong but seems that ticket in JIRA will be created automatically only when there is new type of error, not new instance of an existing error, right? We have added JIRA integration after some time, and in between significant amount of errors had been collected per team.

bsergean commented 8 years ago

Creating a JIRA manually is the normal/usual workflow.

To have JIRA created automatically you need to configure the plugin by checking a checkbox option to to so. I believe that this behavior was removed recently, as it can lead to a flood of new JIRA which is non desired (and developer tend to dislike this behavior).

On Wed, Jun 22, 2016 at 10:51 PM, Paweł Gdula notifications@github.com wrote:

Name: JIRA Author: Sentry Team URL: github.com/getsentry/sentry-jira Version: 0.11.0.dev0

But what i realized now, is that i can create bug in JIRA with "create JIRA issue" button. Correct me if I'm wrong but seems that ticket in JIRA will be created automatically only when there is new type of error, not new instance of an existing error, right? We have added JIRA integration after some time where there were some significant amount of errors collected per team.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/getsentry/sentry-jira/issues/100#issuecomment-227988334, or mute the thread https://github.com/notifications/unsubscribe/ALTvUflLXbQw5RZiWzIViW1IjHXXU5zUks5qOkkPgaJpZM4I1f8M .

gdulus commented 8 years ago

Ok. Checkbox is still there, so maybe that's the reason it was confusing for me how it works. Thx.