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getsentry / sentry-native

Sentry SDK for C, C++ and native applications.
MIT License
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Issues not symbolicating, displaying duplicate Debug Images Loaded #1042

Open kpujjigit opened 6 days ago

kpujjigit commented 6 days ago

Description

Despite having Debug files uploaded, Issues have reported not symbolicating. Images show missing in the Images Loaded but can be found in the Debug Information Files section of Settings. multiple records of the image also appear under Images Loaded, with one reported as 'Missing' while the other has status 'Ok'.

When does the problem happen

Environment

Steps To Reproduce

Debug Files are uploaded prior to event; no duplicates are identified. A correlated Issue comes into Sentry Issue is not unraveled, remains obfuscated

Log output (Unique Identifiers Scrubbed below)

[2024-09-16T22:38:43.378Z] INFO 2024-09-16 15:38:41.883036600 -07:00 sentry-cli was invoked with the following command line: "E:\Jenkins\workspace*\Plugins\Sentry\Source\ThirdParty\CLI\sentry-cli-Windows-x86_64.exe" "upload-dif" "--project" "" "--org" "*" "--auth-token" "***" "--include-sources" "--log-level" "info" "Binaries\Android\_v2064***arm64-compressed"

[2024-09-16T22:38:43.378Z] INFO 2024-09-16 15:38:41.884888 -07:00 Issuing a command for Organization: Project:

[2024-09-16T22:38:43.378Z] > Found 1 debug information file

[2024-09-16T22:39:13.507Z] > Resolved source code for 1 debug information file

[2024-09-16T22:39:28.496Z] > Prepared debug information files for upload

[2024-09-16T22:39:43.436Z] > Uploaded 2 missing debug information files

[2024-09-16T22:39:43.904Z] > File upload complete:

[2024-09-16T22:39:43.904Z]

[2024-09-16T22:39:43.904Z] UPLOADED 3d7b3a81-1a8a-f7d3-933e-276293e37b86 (libUnreal.so; arm64 sources)

[2024-09-16T22:39:43.904Z] UPLOADED 3d7b3a81-1a8a-f7d3-933e-276293e37b86 (libUnreal.so; arm64 library)

loewenheim commented 5 days ago

Hi, do you have a link to an example event?

kpujjigit commented 5 days ago

Hey @loewenheim - more info here: https://getsentry.atlassian.net/browse/FEEDBACK-2298

casallas-adsk commented 5 days ago

I also experienced this, and have provided details to Jordan Luse via Zendesk with the issue link, Debug ID for missing symbols, timestamp of when the symbols were uploaded, and a screenshot of the unsymbolicated call-stacks. Hopefully they can be added to the internal JIRA that is linked above.