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getsentry / sentry

Developer-first error tracking and performance monitoring
https://sentry.io
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Statuspage Opt-in/Out #34341

Open dcramer opened 2 years ago

dcramer commented 2 years ago

Problem Statement

You often need subscribed to Statuspage (status.sentry.io) alerts before an incident happens, but only realize it even exists when there is an outage.

Solution Brainstorm

We should provide a way to subscribe new users to Statuspage alerts (via an opt-in/opt-out mechanism on register, on SSO, etc). This ideally would also allow you to subscribe/unsubscribe from your notification settings similar to how we've done with marketing. That might mean doing an async lookup to SP (or similar).

I think at the very least, new account => option to subscribe, maybe checked by default, and then resolve the SSO creation page (probably similar to our terms acceptance prompt).

The one caveat here, is ideally we could focus on subscriptions to critical notifications. While you may want to know Jira is broken, you need to know Sentry's entire service is broken. If theres an obvious solution to balance the noise we should take it.

dcramer commented 2 years ago

One other note from the Twitter convo:

https://twitter.com/SamHulick/status/1522677956107292676

it's worth considering integrating these into our static marketing site.

evanpurkhiser commented 2 years ago

This could be a toggle for the user in their settings even

github-actions[bot] commented 2 years ago

This issue has gone three weeks without activity. In another week, I will close it.

But! If you comment or otherwise update it, I will reset the clock, and if you label it Status: Backlog or Status: In Progress, I will leave it alone ... forever!

"A weed is but an unloved flower." ― Ella Wheeler Wilcox 🥀