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getsentry / sentry

Developer-first error tracking and performance monitoring
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Synchronize slack messages #57370

Open kthsieh opened 1 year ago

kthsieh commented 1 year ago

Problem Statement

We use Slack integration to notify our team that an error occurred. Often it is useful to open the issue in the Web UI to view more details. It would be nice to be able to Archive/Resolve the issue in the Web UI and have it reflect in the Slack message, especially since not all Archive options are available in the Slack message. Currently, the notification in Slack will only show as archived or resolved if the action was taken through Slack.

Screenshot 2023-10-03 at 9 17 38 AM

Solution Brainstorm

No response

Product Area

Unknown

getsantry[bot] commented 1 year ago

Assigning to @getsentry/support for routing ⏲️

getsantry[bot] commented 1 year ago

Routing to @getsentry/product-owners-settings-integrations for triage ⏲️

Dhrumil-Sentry commented 1 year ago

Hi @kthsieh Thanks a lot for this feedback and https://github.com/getsentry/sentry/issues/57368

It would be nice to be able to Archive/Resolve the issue in the Web UI and have it reflect in the Slack message, especially since https://github.com/getsentry/sentry/issues/57368.

How would you expect such a sync to look like? Would it be okay if Sentry adds another message in-thread to the alert?

Many users have Slack policies that delete messages within a few weeks- How does your triage process look like- Does someone from your team actively triage these alerts today?

kthsieh commented 1 year ago

Hi @Dhrumil-Sentry , sorry I didn't get a notification of your response. In a perfect world, the original message would be updated to have the most recent information. But adding another message in-thread works as well.

Yes someone from our team actively triages these alerts today.