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getsentry / sentry

Developer-first error tracking and performance monitoring
https://sentry.io
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Periodically remind about open issues #59921

Open mashakereb opened 11 months ago

mashakereb commented 11 months ago

Problem Statement

We are relying on alert events coming through the webhook integration to send notification about new issues to the team's slack channel. The notification pattern is "notify on first time seen".

But we are getting a lot of different alerts in those channels and often some of the issues are missed in the stream messages. They get lost and because e notify on first time seen we never receive a followup notification.

We are getting hundreds of issues per day, so other forms of discovering those issues are not working great for us.

Solution Brainstorm

It would be great to be able to configure some periodic alerting for projects. For example, if issues was open for a week, it is getting new events and it was neither resolved nor archived, we should send new alerting event.

Ideally we would be able to configure the repeat intervals and conditions.

Product Area

Issues

getsantry[bot] commented 11 months ago

Assigning to @getsentry/support for routing ⏲️

getsantry[bot] commented 11 months ago

Routing to @getsentry/product-owners-alerts for triage ⏲️

scttcper commented 11 months ago

You might make an alert like this. On next event, unresolved issues this would alert every 1 week (the action interval) when the issue is unassigned and older than 7 days.

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