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Developer-first error tracking and performance monitoring
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Alerts - Getting alerts on status change Ongoing -> Escalating #60542

Open Angelodaniel opened 7 months ago

Angelodaniel commented 7 months ago

Problem Statement

In order to get alerted on priority issues, I need to know if issues that are ongoing go into the status of Escalating. Currently it's only for Archived -> Escalating.

This also would need a status flow change as I don't think we support Ongoing -> Escalating statuses at this moment

Solution Brainstorm

According to https://github.com/getsentry/sentry/issues/59868 it seems that there are some plans to have it from New -> Escalating. I would like to request adding this step as well

Product Area

Alerts

┆Issue is synchronized with this Jira Improvement by Unito

getsantry[bot] commented 7 months ago

Assigning to @getsentry/support for routing ⏲️

getsantry[bot] commented 7 months ago

Routing to @getsentry/product-owners-alerts for triage ⏲️

17hogeju commented 7 months ago

Hey @Angelodaniel Just wanted to let you know that ongoing -> escalating is scheduled for future work.

struhtanov commented 1 month ago

Any progress on this? Our use-case. New release is deployed, new issues arise. I definitely see them in "escalating" tab, very useful. But "Archived -> Escalating" alert does not work. Is there any way to get alert about those issues? Maybe alert can be configured manually, so it emulates "Escalating" algorithm? But I didn't find proper way to do so...

schew2381 commented 1 month ago

Hi there, unfortunately we haven't had a chance to circle back to this although the use case makes sense and it's definitely something we'd like to implement in the future.

As a temporary measure, you could try using the high priority conditions shown below.

The Sentry marks a new issue as high priority condition should catch some new escalating issues. The Sentry marks an existing issue as high priority condition should catch some escalations for existing issues.

Screenshot 2024-06-10 at 10 16 38 AM
struhtanov commented 1 month ago

Thanks for the reply! Any ideas why I don't see those 2 conditions on my sentry UI? I'm making an alert for JS project. And see this in my "optional trigger" dropdown:

image
leedongwei commented 1 month ago

@struhtanov Can you email me at dlee@sentry.io with your organization slug? Not sure why you're having that issue.

struhtanov commented 1 month ago

oh wow, I've clicked here and there, and it appeared I need to enable "Early adopter" feature, to see those options. So now it works, thanks for your help!

leedongwei commented 1 month ago

Let me get it removed from the EA flag. Apologies for that!