getsentry / sentry

Developer-first error tracking and performance monitoring
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Original Estimate Jira field is not shown in Sentry Create Issue form #65447

Open dtypos opened 9 months ago

dtypos commented 9 months ago

Self-Hosted Version

24.1.0

CPU Architecture

x86_64

Docker Version

Docker version 23.0.1

Docker Compose Version

2.16.0-1.el9.x86_64

Steps to Reproduce

  1. Set any Jira project with Original Estimate field active and mandatory in the create screen
  2. Integrate Sentry to this Jira cloud environment
  3. Add the selected Jira project in the list of Jira projects to use in the Sentry configuration
  4. Create any or select if existing any issue in Sentry
  5. Try to create a Jira ticket from this issue

In the creation ticket the Original Estimate (mandatory or not in Jira) does not appear in the create issue form. The big problem is that if this field is mandatory in Jira, at submitting the ticket creation the form stucks without possibility to open the ticket. If Original Estimate is not mandatory the submission proceeds ok. We contacted Atlassian and we confirmed that the REST API from Jira was showing the field in the json page. The problem seems to be related to the Sentry rendering mechanism.

Would you please advise? Many thanks in advance. Dimitri

Expected Result

Issue creation in Sentry being completed.

Actual Result

Issue submission form stucks with the Submit button becoming inactive.

Event ID

No response

getsantry[bot] commented 9 months ago

Assigning to @getsentry/support for routing ⏲️

getsantry[bot] commented 9 months ago

Routing to @getsentry/product-owners-settings-integrations for triage ⏲️

leedongwei commented 9 months ago

Thanks for the bug report. I'll have the team investigate but it will likely be low priority for now.