Customer sees fewer User Feedback reports on the new page than on the old page, given the same filter criteria

yuval-sentry commented 2 weeks ago

Environment

Steps to Reproduce

Use a project that has good dataset of genuine user feedbacks, open the new and old UI and use the exact same filter criteria, you will see that the number of results don't match.

Expected Result

Customer expects to see the same reports in either new or old UI.

Actual Result

Use a project that has good dataset of genuine user feedbacks, open the new and old UI and use the exact same filter criteria, you will see that the number of results don't match.

Product Area

User Feedback

Link

No response

DSN

No response

Version

No response

┆Issue is synchronized with this Jira Improvement by Unito

getsantry[bot] commented 2 weeks ago

Assigning to @getsentry/support for routing ⏲️

getsantry[bot] commented 2 weeks ago

Routing to @getsentry/product-owners-user-feedback for triage ⏲️

bruno-garcia commented 1 week ago

Seems related to:

https://github.com/getsentry/sentry/issues/70138

lbernick commented 1 week ago

@bruno-garcia I have also observed this happening. in my case, we use two ways of submitting user feedback (both through the user feedback api endpoint):

If a crash occurs, we allow someone to submit user feedback and associate it with the event ID of the crash (generated with sentry.CaptureException). This seems to show up in both the new and old user feedback UIs.
The user can also submit feedback at any time. In this case, we call sentry.CaptureMessage (via the Go SDK), and associate the user feedback with the newly generated message. This shows up in the old user feedback UI but not the new one.

~Is it possible that the new UI is filtering out user feedback associated with sentry "messages" rather than sentry "errors"? Is this intended behavior?~ Edit: I was wrong about this being the problem; I will update here if I'm able to repro the conditions that lead to a user feedback event being shown only in the old view, but let me know if there are any debugging steps I could take to provide more info.

N.B. we haven't been using this feature very long, so we have a limited set of events; I could be wrong about what the cause is for this but I can generate some more events to test this out.

bruno-garcia commented 6 days ago

OK please let us know if it seems like data is dropped

getsentry / sentry