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getsentry / sentry

Developer-first error tracking and performance monitoring
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[User Feedback] Feedback replay clip hits processing error, but issues clip renders fine #70186

Open michellewzhang opened 4 months ago

michellewzhang commented 4 months ago

On the feedback replay section, we see this 'replay not found' error because we hit a processing error (even though the replay ID exists), but clicking into the linked issue renders the replay clip fine.

SCR-20240502-naxs

basically what's happening is in the feedback, when we try to load the replay, at first we hit a processing error, which is why we end up showing that red message. however, on the issues clip, we hit the processing error at first, but then we immediately re-fetch and get the actual replay data, so it shows the clip as expected. not sure why this behavior is inconsistent b/t feedback and issues, since they're using the same component, but we have a hunch it's something to do with the way useReplayData() is working

console logged the issue details refetching behavior:

SCR-20240502-nbpk

michellewzhang commented 2 months ago

see https://github.com/getsentry/team-replay/issues/448 for more details