Regression on Sentry issue not triggering status sync to Jira issue.

rodolfoBee commented 4 months ago

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

Configure jira integration with status sync.
Create/link a Sentry issue to a Jira issue.
Resolve the issue in Sentry
The resolution status is correctly synced to Jira.
Trigger a regression in the Sentry issue

Expected Result

The status is synced to Jira

Actual Result

The status is not sync.

This seems to be affecting one organisation as the steps to reproduce do not result in the same issue on my test org. Due possible PII, specific information is in the shadow Jira ticket.

Product Area

Settings - Integrations

Link

No response

DSN

No response

Version

No response

┆Issue is synchronized with this Jira Improvement by Unito

getsantry[bot] commented 4 months ago

Assigning to @getsentry/support for routing ⏲️

getsantry[bot] commented 4 months ago

Routing to @getsentry/product-owners-settings-integrations for triage ⏲️

helpdesk-bnc commented 4 months ago

Hello Team, Can I get an update on this issue?

rodolfoBee commented 4 months ago

@Dhrumil-Sentry

helpdesk-bnc commented 4 months ago

@Dhrumil-Sentry Please look into this as this is due for a long time.

Thanks.

Dhrumil-Sentry commented 4 months ago

Thanks for the bug report, we'll add it to our backlog and comment here once we have updates

helpdesk-bnc commented 4 months ago

Hi Team, Is there any update on this issue?

helpdesk-bnc commented 4 months ago

Hello @rodolfoBee & @Dhrumil-Sentry, I am still waiting for an update from your side.

Dhrumil-Sentry commented 4 months ago

@helpdesk-bnc this is in our backlog, we don't have an ETA yet, We're keeping this issue open in case more users complain about this topic.

devmhg4 commented 4 months ago

@Dhrumil-Sentry Not sure if it is the same case, but we have the problem of marking a Sentry error as "Resolved" but the related JIRA ticket is not moved to "DONE", while we do have this configuration:

Also I found many "DONE" statuses, why? Which one should I choose? Could it be that this is the reason?

Starry-x commented 3 months ago

Same issue, please look into this.

leedongwei commented 3 months ago

Hi folks, I'll try to schedule this for our rotational bug fixing crew in the next 2-4 weeks.

AfshinJamshidi commented 3 months ago

Hi We have the same issue in Avalanche Studios and need the fix.

leedongwei commented 3 months ago

We have an engineer scheduled to fix bugs in our Jira integration next week.

helpdesk-bnc commented 2 months ago

Hello @leedongwei

Is there any update on this? Did your engineer managed to have a check on this?.

AfshinJamshidi commented 2 months ago

Any updates here? We are looking forward for the fix

leedongwei commented 2 months ago

@helpdesk-bnc @AfshinJamshidi Hi. The engineer is working through the list of Jira bugs. Right now, this is the 3rd item from the top.

AfshinJamshidi commented 1 month ago

Any news here?

helpdesk-bnc commented 1 month ago

+BNC IT support @.***>

FYI.

Thanks & Regards,

On Fri, Aug 30, 2024 at 1:16 PM Afshin @.***> wrote:

Any news here?

— Reply to this email directly, view it on GitHub https://github.com/getsentry/sentry/issues/71643#issuecomment-2320608886, or unsubscribe https://github.com/notifications/unsubscribe-auth/AWEQFOS3F7RIFSB6ZAHGJZDZUA2ANAVCNFSM6AAAAABIOTK6ZGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMRQGYYDQOBYGY . You are receiving this because you were mentioned.Message ID: @.***>

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leedongwei commented 1 month ago

Engineer is still actively working on bugs from Jira integration. Unfortunately, the Jira integration was not actively maintained for 2-ish years so it has been moving slower than expected.

GabeVillalobos commented 1 week ago

Nearly every status syncing issue I've been able to reproduce stems from selecting an incorrect status for your project, due to a bug that displays duplicate statuses in the Jira configuration dropdown for projects. PR #78756 has addressed this by only displaying statuses associated with the project you're configuring.

Please try reconfiguring your sync status transitions on the integration settings page to see if this alleviates the issue:

Something to keep in mind: this won't address any sync issues that occur if you configure the integration with an invalid status transition that Jira rejects because some condition is not met (such as invalid previous state, missing fields, etc.)

Please let us know if this doesn't alleviate your issue and we can review this further.

helpdesk-bnc commented 1 week ago

Adding @BNC IT support @.***>

On Sat, Oct 12, 2024 at 3:32 AM Gabe Villalobos @.***> wrote:

Nearly every status syncing issue I've been able to reproduce stems from selecting an incorrect status for your project, due to a bug that displays duplicate statuses in the Jira configuration dropdown for projects. PR

78756 https://github.com/getsentry/sentry/pull/78756 has addressed

this by only displaying statuses associated with the project you're configuring.

Please try reconfiguring your sync status transitions on the integration settings page to see if this alleviates the issue: image.png (view on web) https://github.com/user-attachments/assets/95b1ea60-c093-4915-949e-62e538e222b2

Something to keep in mind: this won't address any sync issues that occur if you configure the integration with an invalid status transition that Jira rejects because some condition is not met (such as invalid previous state, missing fields, etc.)

Please let us know if this doesn't alleviate your issue and we can review this further.

— Reply to this email directly, view it on GitHub https://github.com/getsentry/sentry/issues/71643#issuecomment-2408236587, or unsubscribe https://github.com/notifications/unsubscribe-auth/AWEQFOVMW3JZROFN7JLWGQDZ3BNZ7AVCNFSM6AAAAABIOTK6ZGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMBYGIZTMNJYG4 . You are receiving this because you were mentioned.Message ID: @.***>

--

Helpdesk IT IT Helpdesk

(T) +971 600 522 001 @.*** www.bncnetwork.net https://www.google.com/url?q=https://www.bncnetwork.net/&source=gmail-html&ust=1632918604105000&usg=AFQjCNEqpFxG55-kkgZ8Z-ZJeMQaXA1Ynw

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getsentry / sentry