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getsentry / sentry

Developer-first error tracking and performance monitoring
https://sentry.io
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OpsGenie Integration - alerts are not being acknowledged #74230

Open clemblanco opened 1 month ago

clemblanco commented 1 month ago

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

  1. Trigger an issue with OpsGenie integration enabled
  2. See the alert created on OpsGenie with the Alias being "sentry: {ISSUE_ID}"
  3. Resolve the issue on Sentry

It might be because you seem to be using two different aliases in your integration:

  1. sentry: {ISSUE_ID}, see /src/sentry/integrations/opsgenie/client.py
  2. incident_{ORGANISATION_ID}_{ISSUE_ID}, see /src/sentry/integrations/opsgenie/utils.py

Expected Result

  1. The alert should be acknowledged on OpsGenie

Actual Result

  1. The alert is not acknowledged on OpsGenie.

Product Area

Settings - Integrations

Link

getsantry[bot] commented 1 month ago

Auto-routing to @getsentry/product-owners-settings-integrations for triage ⏲️

leedongwei commented 1 month ago

Thanks for the bug report! We'll try to schedule this to be fixed.