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Developer-first error tracking and performance monitoring
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OpsGenie Integration - close alerts instead of acknowledging #74256

Open clemblanco opened 1 month ago

clemblanco commented 1 month ago

Problem Statement

It looks like Sentry is trying to acknowledge alerts on OpsGenie when the integration is enabled and a Sentry issue is marked as "resolved" on Sentry.

Solution Brainstorm

Even though, I'm currently struggling to see this working (see issue #74230) it seems like according to OpsGenie documentation, the acknowledgment of an alert is not matching the resolution of an issue on Sentry.

For OpsGenie, an alert can be acknowledged when someone being on-call is starting to investigate an issue so other responders don't get alerted and the team knows someone is starting to look at an issue. See more information here.

From a Sentry point of view, resolving an issue means we no longer expect the same issue to occur again.

These two don't seem to match and therefore, closing an alert on OpsGenie feels like would be more appropriate instead.

Product Area

Settings - Integrations

getsantry[bot] commented 1 month ago

Auto-routing to @getsentry/product-owners-settings-integrations for triage ⏲️

leedongwei commented 1 month ago

This is useful product feedback. I'll get the team to review it. Thanks!