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getsentry / sentry

Developer-first error tracking and performance monitoring
https://sentry.io
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[User Feedback] Inbox and Resolved numbers don't update automatically #76920

Open InterstellarStella opened 2 months ago

InterstellarStella commented 2 months ago

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

  1. Have one or more user feedback entries
  2. Resolve/unresolve a user's feedback

Expected Result

The number shown in the "Inbox" and "Resolved" sections changes once we resolve/unresolve the feedback.

Actual Result

The number does not change unless we reload the page.

https://github.com/user-attachments/assets/ea84f1e5-9b69-42ee-accd-e547c9b5cf5a

Product Area

User Feedback

Link

No response

DSN

No response

Version

No response

getsantry[bot] commented 2 months ago

Assigning to @getsentry/support for routing ⏲️

getsantry[bot] commented 2 months ago

Routing to @getsentry/product-owners-user-feedback for triage ⏲️

bruno-garcia commented 2 months ago

@michellewzhang should these be updating automatically?

michellewzhang commented 2 months ago

@michellewzhang should these be updating automatically?

@bruno-garcia they are automatically updating in our api but it doesn't refresh right away on the frontend. if you move a feedback to a different mailbox and switch to its new mailbox, you'll also notice that you don't see the feedback show up right away in the new mailbox. this is something we need to modify on our frontend cc @ryan953