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getsentry / sentry

Developer-first error tracking and performance monitoring
https://sentry.io
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Incident.io Not receiving installation webhook #77308

Open phroggyy opened 2 months ago

phroggyy commented 2 months ago

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

When installing our incident.io integration in Sentry, we do not receive a webhook from Sentry. Therefore, we cannot call the verify_installation endpoint, meaning a customer is left with a pending installation.

Expected Result

We receive the webhook.

Actual Result

We see no installation webhook.

Product Area

Settings - Integrations

Link

No response

DSN

No response

Version

No response

getsantry[bot] commented 2 months ago

Auto-routing to @getsentry/product-owners-settings-integrations for triage ⏲️

sentaur-athena commented 2 months ago

Please check the way the installation is set up: https://docs.sentry.io/organization/integrations/integration-platform/webhooks/installation/

phroggyy commented 1 month ago

Hi @sentaur-athena, per the ticket, we're not seeing that webhook arrive for one of our customers. Would appreciate some support looking into this. More specifics (like the installation ID) are in our shared Slack channel with you.

sentaur-athena commented 1 month ago

@phroggyy this seems like related to the current incident where requests to incident.io fail with connection timeout. Let's monitor and see if this issue is still remaining after that one got fixed.