User ID Discrepancies between Sentry and the Okta Integration

[kerenkhatiwada]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

User is experiencing issues with user IDs in Sentry that are not syncing correctly with Okta. Specific user/example are listed in the Jira ticket.

Expected Result

User IDs should sync correctly between Okta and Sentry to allow users to log in and pushed.

Actual Result

There are mismatched IDs, causing login failures and errors in pushing users.

Product Area

Settings - Auth

Link

No response

DSN

No response

Version

No response

┆Issue is synchronized with this Jira Improvement by Unito

[getsantry[bot]]

Assigning to @getsentry/support for routing ⏲️

[getsantry[bot]]

Routing to @getsentry/product-owners-settings-auth for triage ⏲️