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getsentry / symbolicator

Native Symbolication as a Service
https://getsentry.github.io/symbolicator/
MIT License
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Reprocessing periodically stuck short of completing #1319

Closed quickstark closed 7 months ago

quickstark commented 9 months ago

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

This behavior is inconsistent, so unclear the steps to reliably reproduce, but occasionally when executing the option to "Reprocess Events" (in this case, for a minidump) the process gets stuck short of completing (e.g. 266/300) and the underlying Issue page is never rendered.

This historically requires Sentry Ops to un-stick the job.

Would be better to have an automated way to catch and un-stick this without human intervention.

(Note: Submitting on behalf of a customer. Reach out internally to Dirk Nielsen for more context.)

Expected Result

Reprocessing works without hanging on the last event.

Actual Result

No current screenshots, but simply shows a Reprocessing message on the Issue page with the count (479/480).

image

Product Area

Issues

Link

No response

DSN

No response

Version

No response

getsantry[bot] commented 9 months ago

Assigning to @getsentry/support for routing ⏲️

ashwoods commented 9 months ago

Thank you for your report @quickstark. We will be looking into this shortly.

yuval-sentry commented 7 months ago

@Swatinem Shall we mark this as resolved?

ashwoods commented 7 months ago

We have one report left that we want to look at before closing go this.

ashwoods commented 7 months ago

Marking this as resolved. Please let us know if you run into this again.

yuval-sentry commented 7 months ago

Thank you!