getsurfboard / surfboard

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Bug Report - Surfboard VPN App Failing to Connect on Redmi 7 (Lineageos 20) #192

Open uniartisan opened 7 months ago

uniartisan commented 7 months ago

Dear Developer Team, I am writing to report a bug that I have encountered while using the Surfboard VPN app on my Redmi 7 phone, running LineageOS 20 official latest. (Based on android 13) The issue occurs during the process of importing a subscription, clicking on the start button, and testing the connection. Unfortunately, all the nodes fail to connect, and the same issue persists even when switching to a different subscription. I have tried restarting the phone and the app, but the problem persists. However, I have tested the app on a Lenovo and Xiaomi phone with the official system, and it works perfectly fine on those devices. Therefore, I believe that the issue is specific to my Redmi 7 phone running LineageOS 20 official latest. I would expect the Surfboard VPN app to start normally, allowing me to test my connection and connect to all the nodes without any issues. I would appreciate it if you could look into this issue and provide a solution as soon as possible. I am looking forward to using the Surfboard VPN app on my Redmi 7 phone without any issues. Thank you for your time and attention to this matter. Best regards, Uni

logcat.log

getsurfboard commented 7 months ago

Please try to turn off private dns(DoT) in your system network settings.

GalsolRE commented 5 months ago

Please try to turn off private dns(DoT) in your system network settings.

Dear developer I try turn off dns(DoT) ,But I had the same problem as him But I had the same problem as him, I also use lineageOS 20

AND HAPPY NEW YEAR

limluye commented 3 months ago

关闭“允许绕过VPN”

lyrnya commented 2 weeks ago

lineageos21也存在此问题,必须关闭允许绕过vpn才能正常使用 logcat.log