mrv2 v1.1.3 keeps crashing on Windows 11

pxt777 commented 4 months ago

Hi,

I've installed mrv2 v1.1.3 on Windows 11, and I can launch it without any issues. However, it consistently crashes/closes after a few seconds of use. I've attempted to resolve this by trying older versions like mrv2 v1.1.2 and mrv2 v1.1.1, but unfortunately, I encounter the same problem.

System specs: 12th Gen Intel(R) Core(TM) i7-12700K 3.60 GHz RAM 32.0 GB NVIDIA GeForce RTX 4070 Ti

Thanks

ggarra13 commented 4 months ago

Can you be more specific? Is there anything in particular that you do that makes it crash? Opening a file? Playing back a movie? Playing back EXRs? Saving Sequences or Movies? Using the UI? Changing OCIO configurations?

pxt777 commented 4 months ago

There doesn't seem to be a specific trigger causing the crashes. I've recently started using mrv2 and have been testing simple tasks. Typically, I open small video files (mp4, mov, wmv), manipulate the timeline, experiment with annotation tools like arrows, pencils, and text tools and save movies. Everything appears to be functioning normally, but at random intervals, mrv2 unexpectedly closes without warning. This occurs even when using different tools, so it's not tied to a specific function.

ggarra13 commented 4 months ago

Okay. You are the first one to report actual crashes with mrv2, so it is likely something related either to your machine configuration or your workflow. I assume you don't have another machine on your network to test, so to debug this issue you will have to be patient with me and do some chores.

I'll have you do some things (stick with mrv2-v1.1.3):

1) Attach your actual preference configuration. It is in C:/Users/<YourLogin>/.filmaura/mrv2.prefs or %HOME%/.filmaura/mrv2.prefs if you have that variable defined. 2) Upgrade your NVidia video drivers to the latest version, just in case. 3) Are you comfortable with the Terminal / cmd.exe? If you are, I would like you to open a Terminal and start mrv2.exe from there. To start mrv2.exe, you would do:

If it is in your PATH already, just:

`mrv2-v1.1.3.exe`

If it is not in your PATH, type the full path to it:

`C:\Program Files\mrv2-v1.1.3\bin\mrv2-v1.1.3.exe`

Leave the terminal open and use the program until it crashes.  It should print out a stack trace log of the crash.  It may not tell us much, but it might help.  Copy and Paste the stack trace here without pressing Enter on the terminal.

4) Record yourself with a screen recording tool using the program until it crashes. I personally use FreeCam (https://www.freescreenrecording.com/) but if you have other tool you like is fine. Upload the video without editing it to some web upload service like www.mega.nz, dropbox, etc. Post the link here.

pxt777 commented 4 months ago

I've installed and tested mrv2 on a similar machine, and unfortunately, it's experiencing the same random crashes.

Following your instructions, I've:

Located my preference configuration at C:/Users/USER1/.filmaura/mrv2.prefs
Updated my Nvidia drivers
Started mrv2 with the Terminal, crashed as expected and encountered the following output:

C:\Users\USER1>mrv2-v1.1.3.exe

C:\Users\USER1>       [app] mrv2 v1.1.3 - Built Apr 20 2024 21:12:19
       [app] Running on: Windows 8+
       [app] Set Language to en_US.UTF-8, Numbers to C
       [prefs] Reading preferences from "C:\Users\USER1/.filmaura/mrv2.prefs".
       [prefs] Loaded color themes from "C:/Program Files/mrv2-v1.1.3/colors/mrv2.colors".
       [ocio] Setting OCIO config to default:
       [ocio] ocio://default
       [prefs] Path mappings have been loaded from "C:\Users\USER1/.filmaura/mrv2.paths.prefs".
       [prefs] Loading hotkeys from "C:\Users\USER1/.filmaura/mrv2.keys.prefs".
GOT SIGNAL 11
0: RtAudio::getDefaultInputDevice - 0x140699075959504
1: log2f - 0x140711774566800
2: RtApi::verifyStream - 0x140699077557824
3: _C_specific_handler - 0x140711332935328
4: _chkstk - 0x140711815889632
5: RtlFindCharInUnicodeString - 0x140711815338448
6: KiUserExceptionDispatcher - 0x140711815885776
7: Fl_Window::handle - 0x140709297099744
8: Fl_Window::y_root - 0x140709297101632
9: fl_win32_xid - 0x140709297228272
10: Fl_Tiled_Image::draw - 0x140709297052528
11: fl_control_modifier - 0x140709296916000
12: Fl_Window::icons - 0x140709297290000
13: Fl::run - 0x140709296628080
14: RtAudioError::~RtAudioError - 0x140699073157680
15: RtAudioError::~RtAudioError - 0x140699073157680
16: RtApi::verifyStream - 0x140699077557824
17: BaseThreadInitThunk - 0x140711794189664
18: RtlUserThreadStart - 0x140711815588384

At this moment, I'm unable to record my screen.

I hope this information proves helpful.

ggarra13 commented 4 months ago

I apologyze for that. Windows and cmake prevent distributions of the debug versions of their DLLs for security reasons. I've compiled overnight a Release version but with line numbers in sourceforge:

https://sourceforge.net/projects/mrv2/files/beta/mrv2-beta-Windows-amd64.exe/download

This should work fine. If it crashes it will report the crash to the terminal and save a copy to %TEMP%/mrv2.crash.log.

alexvng commented 4 months ago

I am also seeing this issue, or at least something similar to it. I will get inconsistent random crashes while I am playing a video file (which is the only thing I use mrv2 for).

Would I be able to install the above version and help you troubleshoot too?

More info / potential hints:

Usually, I see it happen immediately as my mouse exits the window boundaries. (I think. Not 100% sure).
- - I've seen it crash while not in focus as well, with no input from me. But the above is way more common.
It happens inconsistently, not every time.
I've seen this crash on videos with the container/codec/audio settings of WEBM/VP9/OPUS and MOV/QT/noaudio so far.
I open videos on an rclone network drive (a software-based NAS kinda thing), which tends to have pretty high latency?
I use mrv2 primarily for viewing videos with an alpha channel (the WEBMs and MOVs are partial passes from 3D CGI footage).

Processor   AMD Ryzen 7 5800H with Radeon Graphics            3.20 GHz
Installed RAM   16.0 GB (13.9 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch   Pen and touch support with 20 touch points

Edition Windows 11 Home
Version 23H2
Installed on    ‎10/‎4/‎2022
OS build    22631.3447
Experience  Windows Feature Experience Pack 1000.22688.1000.0

ggarra13 commented 4 months ago

I am also seeing this issue, or at least something similar to it. I will get inconsistent random crashes while I am playing a video file (which is the only thing I use mrv2 for).

Thanks for reporting this major problem and how you use it. Please download the beta version from sourceforge (listed in a previous message) that has debugging information on it and try to crash it.

If you are already using it and getting a crash, look in:

%TMP%/mrv2.crash.log

Attach that file here (you might need to rename it as mrv2.crash.txt as GitHub might reject it).

%TMP% on Windows 11 is usually:

C:\Users\<yourlogin>\AppData\Local\Temp

ggarra13 commented 4 months ago

Would I be able to install the above version and help you troubleshoot too?

Yes, please! Download the beta from sourceforge and try it out. The sooner we can get a stack trace with files and line numbers, the sooner we can fix the issue.

alexvng commented 4 months ago

mrv2.crash.log Just got a crash while viewing a MP4/H264/AAC file on my local drive. I had your beta installed. It crashed roughly when I left clicked on the timeline to jump ahead. Here's that crash log:

0: RtAudio::getDefaultInputDevice - 0x140696634054128 (line number unavailable)
1: log2f - 0x140712599992720 (line number unavailable)
2: RtApi::verifyStream - 0x140696635975232 (line number unavailable)
3: _C_specific_handler - 0x140712359947296 (line number unavailable)
4: _chkstk - 0x140712637973216 (line number unavailable)
5: RtlFindCharInUnicodeString - 0x140712637422032 (line number unavailable)
6: KiUserExceptionDispatcher - 0x140712637969360 (line number unavailable)
7: Fl_Widget::activate - 0x140711328125695 (line number unavailable)
8: Fl_Widget::activate - 0x140711328125695 (line number unavailable)
9: Fl_Widget::activate - 0x140711328125695 (line number unavailable)
10: Fl_Widget::activate - 0x140711328125695 (line number unavailable)
11: Fl_Widget::activate - 0x140711328125695 (line number unavailable)
12: Fl_Widget::activate - 0x140711328125695 (line number unavailable)
13: Fl_Widget::activate - 0x140711328125695 (line number unavailable)
14: RtAudioError::~RtAudioError - 0x140696631345440 (line number unavailable)
15: RtAudioError::~RtAudioError - 0x140696631345440 (line number unavailable)
16: RtApi::verifyStream - 0x140696635975232 (line number unavailable)
17: BaseThreadInitThunk - 0x140712619091296 (line number unavailable)
18: RtlUserThreadStart - 0x140712637671968 (line number unavailable)

alexvng commented 4 months ago

It looks like the audio was a problem, so I'll give you some info about my system regarding that.

File I was playing is: ~500MB MP4 file, h.264 codec, AAC audio Audio bit rate 316kbps 2 channel stereo Sample rate 48 kHz

Various screenshots of audio drivers attached, if that could possibly be useful

ggarra13 commented 4 months ago

Sadly, we did not get line numbers, because I found out that on Windows you have to do something else: give you .pdb files.

Downloads

First, download this new .exe installer of mrv2-v1.1.4: https://mega.nz/file/jepVzTQJ#lhddOIZMq1IQuKsWdDyLAg7fLN9jF0KfBVeAooY-Zss

Install the program wherever you want.

Then, download the .pdb files in this zip archive: https://mega.nz/file/XGRxmKxQ#bczHOPmHckdfMoEyzcbB6ZJNYkA1KoVVUEU3gwg-Ys4

PDB Setup

I hope you have a C: drive with 300Mb or so. The tricky thing is that you need to create a directory that matches my setup:

C:\code\mrv2

Put the .zip archive there and uncompress it with unzip, winzip or winrar, so that you get:

C:\code\mrv2\BUILD-Msys-amd64\

and all .pdb files and subdirectories mimicking my setup.

Testing

Start this new installed version of mrv2 v1.1.4. I put "a crash" in the button for frame window button (at the top right corner next to the Edit button). Hit that button to make it crash. If you installed the .pdb files correctly, you will get a stack trace in %TMP% but with files and line numbers now. If you don't get files and line numbers, check that you created the directory exactly as shown above.

Now for the real crash

If that worked, then play with the new mrv2 v1.1.4 until you make it crash. The new stack trace should have files and numbers, which will tell us clearly where it is crashing.

alexvng commented 4 months ago

I do not have a D drive, sorry! Laptop here.

ggarra13 commented 4 months ago

I've updated the instructions and links to the files to a trimmed version of mrv2. Please see above instructions again.

alexvng commented 4 months ago

I just followed the instructions again and when I did your test crash, I got this back.

Your test crash dump:

0: mrv::callback - 0x140701647072160 (C:\code\mrv2\mrv2\lib\mrvCore\win32\mrvSignalHandler.cpp:37)
1: raise - 0x140705405068464 (line number unavailable)
2: abort - 0x140705405073008 (line number unavailable)
3: ViewerUI::cb__i - 0x140701646731424 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\mrv2\src\mrv2-build\lib\mrvWidgets\mrViewer.cxx:1127)
4: ViewerUI::cb_ - 0x140701646731312 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\mrv2\src\mrv2-build\lib\mrvWidgets\mrViewer.cxx:1131)
5: Fl_Widget::do_callback - 0x140701644890720 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl_Widget.cxx:382)
6: Fl_Button::handle - 0x140701644892464 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl_Button.cxx:207)
7: mrv::Button::handle - 0x140701646764144 (C:\code\mrv2\mrv2\lib\mrvWidgets\mrvButton.cpp:19)
8: send_event - 0x140701644885120 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl.cxx:1223)
9: Fl::handle_ - 0x140701644880800 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl.cxx:1439)
10: mouse_event - 0x140701645068592 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl_win32.cxx:1091)
11: WndProc - 0x140701645054800 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl_win32.cxx:1724)
12: DispatchMessageW - 0x140705430340128 (line number unavailable)
13: DispatchMessageW - 0x140705430340128 (line number unavailable)
14: Fl_WinAPI_System_Driver::wait - 0x140701645075376 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl_win32.cxx:414)
15: Fl::run - 0x140701644884672 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl.cxx:605)
16: main - 0x140701644700128 (C:\code\mrv2\mrv2\src\main.cpp:70)
17: WinMain - 0x140701644699808 (C:\code\mrv2\mrv2\src\main.cpp:125)
18: __scrt_common_main_seh - 0x140701651483248 (D:\a\_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288)
19: BaseThreadInitThunk - 0x140705406854496 (line number unavailable)
20: RtlUserThreadStart - 0x140705442605600 (line number unavailable)

I hope this means the steps worked, so I'll keep an eye out for my next real crash and send the crashdump once it happens.

alexvng commented 4 months ago

Well, that was quick. I started clicking around randomly in the timeline again (outside of the blue buffer bar) and got an actual crash within 10 clicks.

Real crash dump:

0: mrv::callback - 0x140701647072160 (C:\code\mrv2\mrv2\lib\mrvCore\win32\mrvSignalHandler.cpp:37)
1: log2f - 0x140705404926352 (line number unavailable)
2: `__scrt_common_main_seh'::`1'::filt$0 - 0x140701651910942 (D:\a\_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:304)
3: _C_specific_handler - 0x140705005169712 (line number unavailable)
4: _chkstk - 0x140705442906848 (line number unavailable)
5: RtlFindCharInUnicodeString - 0x140705442355664 (line number unavailable)
6: KiUserExceptionDispatcher - 0x140705442902992 (line number unavailable)
7: Fl_Window::handle - 0x140701644897184 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl_Window.cxx:595)
8: Fl_Window_Driver::hide_common - 0x140701644960032 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl_Window_Driver.cxx:173)
9: Fl_WinAPI_Window_Driver::hide - 0x140701645080560 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\drivers\WinAPI\Fl_WinAPI_Window_Driver.cxx:470)
10: Fl_Timeout::do_timeouts - 0x140701644961840 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl_Timeout.cxx:490)
11: Fl_System_Driver::wait - 0x140701645030560 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl_System_Driver.cxx:360)
12: Fl_WinAPI_System_Driver::wait - 0x140701645075376 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl_win32.cxx:362)
13: Fl::run - 0x140701644884672 (C:\code\mrv2\BUILD-Msys-amd64-small\Release\FLTK-prefix\src\FLTK\src\Fl.cxx:605)
14: main - 0x140701644700128 (C:\code\mrv2\mrv2\src\main.cpp:70)
15: WinMain - 0x140701644699808 (C:\code\mrv2\mrv2\src\main.cpp:125)
16: __scrt_common_main_seh - 0x140701651483248 (D:\a\_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288)
17: BaseThreadInitThunk - 0x140705406854496 (line number unavailable)
18: RtlUserThreadStart - 0x140705442605600 (line number unavailable)

ggarra13 commented 4 months ago

Excellent! We found at least one crashing bug thanks to your help. Here's a fix to the bug and new .pdb files for you to keep testing:

.exe: https://mega.nz/file/eTAhiRJL#1cKZ3jHpy0oAtrQtNENpJklGJ_8v8nhrLazJjt3qp8o

.pdb files to install again on the same place (just remove the BUILD-MSys-Windows-small directory): https://mega.nz/file/zORFmJjI#icfy2YFjt2FxNaTXisWjU4-VsUgqN3x3NB4Fqrk9ghk

If you get further crashes, please report them.

ggarra13 commented 4 months ago

Bug fixed in v1.1.4.

ggarra13 commented 4 months ago

@pxt777 While you wait for v1.1.4 to be released (probably sometime next week), you can work around the crashes if you go to:

Window->Preferences

and then go to:

Timeline

and uncheck:

Preview Thumbnails

ggarra13 commented 4 months ago

The bug should be fixed in the recently released v1.1.4. Closing the issue.

pxt777 commented 4 months ago

@pxt777 While you wait for v1.1.4 to be released (probably sometime next week), you can work around the crashes if you go to:

Window->Preferences

and then go to:

Timeline

and uncheck:

Preview Thumbnails

Yes, that worked! I disabled off the timeline and the crashes stopped. And thanks to alexvng for all the testing. I didn't have access to the PC during the weekend, so i wasn't able to help you.

Tommorrow, i will try v1.1.4.

ggarra13 / mrv2

mrv2 v1.1.3 keeps crashing on Windows 11 #223