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ggarra13 / mrv2

Professional player and review tool for vfx, animation and computer graphics.
https://mrv2.sourceforge.io
BSD 3-Clause "New" or "Revised" License
236 stars 15 forks source link

App doesn't start on Windows 11 #313

Closed ChrisFriendly closed 1 month ago

ChrisFriendly commented 1 month ago

I both installed it and then tried without installation (zip file).

It doesn't start.

Edition Windows 11 Pro Version 23H2 OS build 22631.4317 Processor 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz Installed RAM 128 GB (128 GB usable)

ggarra13 commented 1 month ago

I tried both v1.2.8 and v1.2.9 beta and they both worked for me when starting them from a .zip file.

1) What version of mrv2 are you trying and where are you downloading it from? 2) Can you fire it from the command-line (cmd.exe, Windows terminal, etc) and see if you get any errors?

ChrisFriendly commented 1 month ago

Downloaded from here, github, both v1.2.8 and v1.2.9 beta vie commandline it tells me: ERROR: RtApiWasapi::getDeviceInfo: Unable to retrieve device mix format.

ggarra13 commented 1 month ago

I am sorry to say, Chris, that this is one of the long standing bugs in mrv2. It seems this is the same issue as that of #194. So far you are the second person that reports it. It seems to happen with some audio cards. Unfortunately, I don't have a way to test it or debug it.

As a final test, please do this:

1) Update your audio drivers and see if that addresses it. 2) Make sure you don't have any applications that use audio running. 3) Start mrv2 again from the command-line and use the -log option to see what it prints out. Report it back here. 4) Upload an image or description of your audio setup here to see if there's a correlation between your setup and that of #194.

ChrisFriendly commented 1 month ago

It happened because usually I do not install the audio driver of my nvidia graphics card. Just the display driver. My mainboard has it's own sound and I didn't want to have those additional audio interfaces showing up. Apparently this caused the error. I just installed the newest version of nvidia studio driver with the audio driver and it starts without an issue. Thanks for pointing me to the issue! :)