An admin or a user should be able to resolve an issue. When an issue is resolved, the user can no longer send messages to that particular issue; the textbox should be greyed out.
Mockup
Acceptance Test
Test Reference
Test Date
Tester
Test Steps
Expected Result
Actual Result
1
07/02/2019
K. Zhang
1. Login 2. Select open ticket
Confirm 'reopen button does not appear'
PASSED
2
07/02/2019
K. Zhang
1. Login 2. Select open ticket 3. Close open ticket
Confirm reply and close button are gone and reopen button appears
PASSED
3
07/02/2019
K. Zhang
1. Login 2. Select closed ticket 3. Reopen ticket
Confirm ticket is opened again; reply and close button should reappear
Story Points:5
Risk: HIGH
Priority: MEDIUM
Description
An admin or a user should be able to resolve an issue. When an issue is resolved, the user can no longer send messages to that particular issue; the textbox should be greyed out.
Mockup
Acceptance Test
Tasks