tinkercad.com

[allixsenos]

This issue is about:

• [X] Breakage: The part or the entire website is broken.
• [ ] Never Consent: A cookie popup is appearing.
• [ ] Leftover: The part of the website is empty.
• [ ] Ads: I can see advertisements on the website.
• [ ] Privacy: The website has an unblocked tracker.

Website URLs

https://www.tinkercad.com/things/THING_ID/edit

Description

Tinkercad application (editor for a 3D design) fails to load
and remains on the loading spinner indefinitely

Steps to reproduce

Writing clear reproduction steps and environment helps us to recognize and identify the issue faster.

1. Open tinkercad.com, sign in or sign up
2. Create 3D design
3. Be redirected to the affected URL unique to your design, and the editor fails to load

Environments

Writing your environments detailed helps us to recognize and identify the issue faster.

If you're using Safari, you can replace the browser version with the OS version. Please, write in numbers.

OS/Browser: Mac OS Sonoma 14.2.1 (23C71) / Safari 17.2.1 (19617.1.17.11.12)
Ghostery Browser Extension version: 10.2.9

If you have other extensions installed, please list them below. This is not a necessary step but multiple extensions running in the same site may cause conflicts.

1Password
Refined Github
Web eID (Estonian e-residency digital signature thing)

but I disabled all 3 and reproduced the issue with just Ghostery

Other details

There is no difference in behavior and issue if Ghostery is paused indefinitely for tinkercad.com.

Disabling the extension altogether and refreshing the page works flawlessly.

Denying Ghostery access to tinkercad.com via Safari Websites/Extensions settings also resolves the issue.

[seia-soto]

I confirmed the case. This is going to take little bit longer. Sorry for the inconvenience.