Open wuwei0727 opened 4 months ago
hi @wuwei0727 ,
Sorry to hear that you are facing issue in using Bito. Can you help us with Email address that your are using with Bito.
And also share logs for analysing the issue in details -
Thanks, Nisha
@nish-bito the is JB Collect Logs and Diagnostic Data idea-logs-20240510-1411171133940595585707284.zip
Can't open Bito: Open dev tools
hi @wuwei0727 ,
We see from the logs that Bito has hanged. Can you please once follow below steps and see if this helps you recover -
If the issue still exists, please share logs again.
Thanks, Nisha
Hello, I haven’t used bito for a while, and it didn’t respond when I clicked it. There was nothing on the page. JB logs:
idea-logs-20240511-15065016662936661086494074.zip
img:
hi @wuwei0727 ,
Thanks for sharing logs. Did you recently upgraded to Bito 1.3.2? Looking at the logs the new Bito plugin is not installed correctly or the old one is not uninstalled properly.
Can you please try to uninstall Bito, ensure that its uninstalled [By looking at installed Plugin list] and then install again from Marketplace?
Let us know if this is working for you. If not, please suggest if, we can connect over a call to look at your issue.
Thanks, Nisha
My bito is 1.3.2. It's not that I didn't install it properly. Because I need to use bito, but there is a problem with bito, which prevents me from using it. I can only continue to use it by restarting the IDE or disabling bito in the IDE plug-in market, and then enabling bito again. Restarting the IDE was too slow, so I chose to disable bito and then enable bito. This way you can continue to use
Hi @wuwei0727 ,
Can you please install Bito version 1.3.3 from marketplace and let us know if the issue still exists ?
Thanks, Nisha
Hello! Your bito is very easy to use, but when I use it on the JetBrain IDE tool, the bito page always loads and cannot be operated. Sometimes when I click on the bito, there is no interface.
IDEA version
bugs that occur:
Nothing happens when I click anywhere: