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github / SoftU2F

Software U2F authenticator for macOS
MIT License
2.21k stars 160 forks source link

Installers quits with error, not installing anything #64

Open khash opened 5 years ago

khash commented 5 years ago

The installer fails on the last step and doesn't install the app, therefore some of the following diagnostics are not applicable (nothing is installed).

System information

OS: 10.14.5 (18F132)

What browser are you using?

N/A. Pre-installation. I have Chrome, FF and Safari installed on the machine.

sw_vers

ProductName:    Mac OS X
ProductVersion: 10.14.5
BuildVersion:   18F132

file /Library/Extensions/softu2f.kext /Applications/SoftU2F.app ~/Library/LaunchAgents/com.github.SoftU2F.plist

/Library/Extensions/softu2f.kext:                           directory
/Applications/SoftU2F.app:                                  directory
/Users/khash/Library/LaunchAgents/com.github.SoftU2F.plist: cannot open `/Users/khash/Library/LaunchAgents/com.github.SoftU2F.plist' (No such file or directory)

kextstat -b com.github.SoftU2FDriver

Index Refs Address            Size       Wired      Name (Version) UUID <Linked Against>

ps aux | grep SoftU2F.app

khash            13168   0.0  0.0  4268040    776 s000  R+   11:26am   0:00.00 grep --color=auto --exclude-dir=.bzr --exclude-dir=CVS --exclude-dir=.git --exclude-dir=.hg --exclude-dir=.svn SoftU2F.app

grep SoftU2F -a20 -b20 /var/log/install.log | sort -g | uniq | tail -n200

279203917-2019-05-01 10:15:11+01 mbp softwareupdate_notify_agent[828]: Handling notification event: UpdatesAvailable
279204024-2019-05-01 10:15:11+01 mbp softwareupdate_notify_agent[828]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion with type BackgroundTask for pid 828, id 0x894F
279204225-2019-05-01 10:15:11+01 mbp softwareupdate_notify_agent[828]: Waiting 5 seconds before sending the notification to App Store
279204349-2019-05-01 10:15:17+01 mbp softwareupdate_notify_agent[828]: Notifying with params: {
279204435-      SoftwareUpdateCount = 0;
279204465-      SoftwareUpdatesAvailable = 0;
280667735-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: rvm_script_name=
280667944-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: rvm_use_flag=
280668008-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: NVM_DIR=/Users/khash/.nvm
280668084-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: rvm_ruby_bits=
280668149-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: USER=khash
280668293-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: GOPATH=/Users/khash/work/go
280668371-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: ITERM_PROFILE=Default
280668443-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: MY_RUBY_HOME=/Users/khash/.rvm/rubies/ruby-2.5.1
280668542-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: MallocNanoZone=0
280668715-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: XPC_FLAGS=0x0
280668779-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: rvm_only_path_flag=
280668849-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: TAG=internal
280668912-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: _system_arch=x86_64
280669439-2019-05-19 16:34:38+01 mbp Installer[16640]: Env: PWD=/Users/khash/.cloud66
280669604:2019-05-19 16:34:39+01 mbp Installer[16640]: SoftU2F  Installation Log
280669675:2019-05-19 16:34:39+01 mbp Installer[16640]: Opened from: /Users/khash/Downloads/SoftU2F.pkg
280669768-2019-05-19 16:34:39+01 mbp Installer[16640]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber
280669909-2019-05-19 16:34:39+01 mbp Installer[16640]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber
280670052-2019-05-19 16:34:39+01 mbp Installer[16640]: Referenced component packages (1) trustLevel=202
280670146-2019-05-19 16:34:39+01 mbp system_installd[87840]: PackageKit: Install sandbox purging reclaimed Zero KB
280670251-2019-05-19 16:34:42+01 mbp Installer[16640]: InstallerStatusNotifications plugin loaded
280670339-2019-05-19 16:34:46+01 mbp Installer[16640]: Administrator authorization granted.
280670421-2019-05-19 16:34:46+01 mbp Installer[16640]: ================================================================================
280670547-2019-05-19 16:34:46+01 mbp Installer[16640]: User picked Standard Install
280670621-2019-05-19 16:34:46+01 mbp Installer[16640]: Choices selected for installation:
280670701:2019-05-19 16:34:46+01 mbp Installer[16640]:  Install: "SoftU2F"
280670766:2019-05-19 16:34:46+01 mbp Installer[16640]:      SoftU2F.pkg : com.GitHub.SoftU2F : 0
280670850-2019-05-19 16:34:46+01 mbp Installer[16640]: ================================================================================
280670976-2019-05-19 16:34:46+01 mbp Installer[16640]: It took 0.00 seconds to summarize the package selections.
280671079-2019-05-19 16:34:47+01 mbp Installer[16640]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (
280671183-      "file://localhost"
280671207-  )
280671210-2019-05-19 16:34:47+01 mbp Installer[16640]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
280671350:2019-05-19 16:34:47+01 mbp Installer[16640]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Users/khash/Downloads/SoftU2F.pkg
280671513-2019-05-19 16:34:47+01 mbp Installer[16640]: Set authorization level to root for session
280671602-2019-05-19 16:34:47+01 mbp Installer[16640]: Will use PK session
280671667-2019-05-19 16:34:47+01 mbp Installer[16640]: Using authorization level of root for IFPKInstallElement
280671769-2019-05-19 16:34:47+01 mbp Installer[16640]: Starting installation:
280671837-2019-05-19 16:34:47+01 mbp Installer[16640]: Configuring volume "Macintosh HD"
280671916-2019-05-19 16:34:47+01 mbp Installer[16640]: Preparing disk for local booted install.
280672002-2019-05-19 16:34:47+01 mbp Installer[16640]: Free space on "Macintosh HD": 298.61 GB (298608050176 bytes).
280672109-2019-05-19 16:34:47+01 mbp Installer[16640]: Create temporary directory "/var/folders/n0/mjh15dfj68s7l1hqxbqmf1pc0000gn/T//Install.16640gYzqsO"
280672253-2019-05-19 16:34:47+01 mbp Installer[16640]: IFPKInstallElement (1 packages)
280672330-2019-05-19 16:34:47+01 mbp installd[99474]: PackageKit: Adding client PKInstallDaemonClient pid=16640, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
280672511-2019-05-19 16:34:47+01 mbp Installer[16640]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
280672640-2019-05-19 16:34:47+01 mbp installd[99474]: PackageKit: ----- Begin install -----
280672722-2019-05-19 16:34:47+01 mbp installd[99474]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
280672831-2019-05-19 16:34:47+01 mbp installd[99474]: PackageKit: packages=(
280672898:      "PKLeopardPackage <id=com.GitHub.SoftU2F, version=0, url=file://localhost/Users/khash/Downloads/SoftU2F.pkg>"
280673013-  )
280673016-2019-05-19 16:34:47+01 mbp installd[99474]: PackageKit: Set reponsibility for install to 16640
280673111:2019-05-19 16:34:47+01 mbp installd[99474]: PackageKit: Extracting file://localhost/Users/khash/Downloads/SoftU2F.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/A112C996-A0C5-44F7-BE61-19EA48C2FC6A.activeSandbox/Root, uid=0)
280673379-2019-05-19 16:34:48+01 mbp installd[99474]: PackageKit: prevent user idle system sleep
280673466-2019-05-19 16:34:48+01 mbp installd[99474]: PackageKit: suspending backupd
280673541:2019-05-19 16:34:48+01 mbp installd[99474]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.o7TVcN/Scripts/com.GitHub.SoftU2F.Rt7sTd
280673703-2019-05-19 16:34:48+01 mbp installd[99474]: ./preinstall: usage: mkdir [-pv] [-m mode] directory ...
280673804:2019-05-19 16:34:48+01 mbp installd[99474]: ./preinstall: (kernel) Kext com.github.SoftU2FDriver not found for unload request.
280673931:2019-05-19 16:34:48+01 mbp installd[99474]: ./preinstall: Failed to unload com.github.SoftU2FDriver - (libkern/kext) not found.
280674059:2019-05-19 16:34:48+01 mbp installd[99474]: ./preinstall: /Users/khash/Library/LaunchAgents/com.github.SoftU2F.plist: No such file or directory
280674203-2019-05-19 16:34:48+01 mbp installd[99474]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/A112C996-A0C5-44F7-BE61-19EA48C2FC6A.sandboxTrash for sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/A112C996-A0C5-44F7-BE61-19EA48C2FC6A.activeSandbox
280674536-2019-05-19 16:34:48+01 mbp installd[99474]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/A112C996-A0C5-44F7-BE61-19EA48C2FC6A.activeSandbox/Root (2 items) to /
280674744:2019-05-19 16:34:48+01 mbp installd[99474]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.o7TVcN/Scripts/com.GitHub.SoftU2F.Rt7sTd
280674907-2019-05-19 16:34:48+01 mbp installd[99474]: ./postinstall: Cache file /System/Library/Caches/com.apple.kext.caches/Directories/Library/Extensions/KextIdentifiers.plist.gz is out of date; not using.
280675105:2019-05-19 16:34:52+01 mbp installd[99474]: ./postinstall: Kext rejected due to system policy: <OSKext 0x7fa9c9681d00 [0x7fffa55c28f0]> { URL = "file:///Library/StagedExtensions/Library/Extensions/softu2f.kext/", ID = "com.github.SoftU2FDriver" }
280675352:2019-05-19 16:34:52+01 mbp installd[99474]: ./postinstall: Kext rejected due to system policy: <OSKext 0x7fa9c9681d00 [0x7fffa55c28f0]> { URL = "file:///Library/StagedExtensions/Library/Extensions/softu2f.kext/", ID = "com.github.SoftU2FDriver" }
280675599-2019-05-19 16:34:52+01 mbp installd[99474]: ./postinstall: Diagnostics for softu2f.kext:
280675688-2019-05-19 16:34:53+01 mbp installd[99474]: PackageKit: releasing backupd
280675762-2019-05-19 16:34:53+01 mbp installd[99474]: PackageKit: allow user idle system sleep
280675847-2019-05-19 16:34:53+01 mbp installd[99474]: PackageKit: Cleared permissions on Installer.app
280675940:2019-05-19 16:34:53+01 mbp installd[99474]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “SoftU2F.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/khash/Downloads/SoftU2F.pkg, PKInstallPackageIdentifier=com.GitHub.SoftU2F, NSLocalizedDescription=An error occurred while running scripts from the package “SoftU2F.pkg”.} {
280676376-      NSFilePath = "./postinstall";
280676411:      NSLocalizedDescription = "An error occurred while running scripts from the package \U201cSoftU2F.pkg\U201d.";
280676526:      NSURL = "file://localhost/Users/khash/Downloads/SoftU2F.pkg";
280676593:      PKInstallPackageIdentifier = "com.GitHub.SoftU2F";
280676649-  }
280676652-2019-05-19 16:34:53+01 mbp installd[99474]: PackageKit: Running idle tasks
280676727:2019-05-19 16:34:53+01 mbp Installer[16640]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “SoftU2F.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/khash/Downloads/SoftU2F.pkg, PKInstallPackageIdentifier=com.GitHub.SoftU2F, NSLocalizedDescription=An error occurred while running scripts from the package “SoftU2F.pkg”.}
280677159-2019-05-19 16:34:53+01 mbp installd[99474]: PackageKit: Removing client PKInstallDaemonClient pid=16640, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
280677342-2019-05-19 16:34:53+01 mbp installd[99474]: PackageKit: Done with sandbox removals
280677425-2019-05-19 16:34:53+01 mbp Installer[16640]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
280677609-2019-05-19 16:34:53+01 mbp Installer[16640]: IFDInstallController C4747410 state = 8
280677694-2019-05-19 16:34:53+01 mbp Installer[16640]: Displaying 'Install Failed' UI.
280677771-2019-05-19 16:34:53+01 mbp Installer[16640]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
280677980-2019-05-19 16:35:02+01 mbp Installer[16640]: Package Removal: User opted to keep package.
280678070-2019-05-19 22:14:03+01 mbp bootinstalld[396]: BootTimeInstall: Client loginwindow[113]: Disconnected.
280678172-2019-05-19 22:14:03+01 mbp softwareupdated[873]: Removing client SUUpdateServiceClient pid=861, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
280678416-2019-05-19 22:14:03+01 mbp softwareupdated[873]: Removing client SUUpdateServiceClient pid=1323, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/storeassetd)
280678654-2019-05-19 22:14:03+01 mbp softwareupdated[873]: Removing client SUUpdateServiceClient pid=1323, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/storeassetd)
280678892-2019-05-19 22:15:08+01 localhost Installer Progress[85]: Progress UI App Starting
280678974-2019-05-19 22:15:16+01 mbp bootinstalld[420]: BootTimeInstall: Configuring sandbox...
280679060-2019-05-19 22:15:16+01 mbp bootinstalld[420]: BootTimeInstall: Sandbox successfully configured
280679155-2019-05-19 22:15:16+01 mbp bootinstalld[420]: BootTimeInstall: Client loginwindow[113]: Connected.
280679254-2019-05-19 22:15:16+01 mbp loginwindow[113]: isModernOS = 1
280679314-2019-05-19 22:15:16+01 mbp loginwindow[113]: ISAP: Show progress UI called
280679389-2019-05-19 22:15:16+01 mbp loginwindow[113]: ISAP: Done with Phase "IOKit Boot"
280679469-2019-05-19 22:15:16+01 mbp Installer Progress[85]: IASGetCurrentInstallPhaseList: Unable to get phases
280679572-2019-05-19 22:15:16+01 mbp Installer Progress[85]: IASGetCurrentInstallPhase: Unable to get the current phase name
281313527-      SoftwareUpdatesAvailable = 0;
281313562-  }
281313565-2019-05-21 09:28:25-07 mbp softwareupdate_notify_agent[677]: appstoreupdateagent notified
281313655-2019-05-21 09:28:25-07 mbp softwareupdate_notify_agent[677]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion for pid 677, id 0x8B2B
281313833-2019-05-21 11:19:38-07 mbp Installer[8406]: @(#)PROGRAM:Install  PROJECT:Install-1000
281313919-2019-05-21 11:19:38-07 mbp Installer[8406]: @(#)PROGRAM:Installer  PROJECT:Installer-934.2
281314010-2019-05-21 11:19:38-07 mbp Installer[8406]: Hardware: MacBookPro13,2 @ 3.30 GHz (x 4), 16384 MB RAM
281314110-2019-05-21 11:19:38-07 mbp Installer[8406]: Running OS Build: Mac OS X 10.14.5 (18F132)
281314198-2019-05-21 11:19:38-07 mbp Installer[8406]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x2
281314285-2019-05-21 11:19:38-07 mbp Installer[8406]: Env: TMPDIR=/var/folders/n0/mjh15dfj68s7l1hqxbqmf1pc0000gn/T/
281314391-2019-05-21 11:19:38-07 mbp Installer[8406]: Env: HOME=/Users/khash
281314458-2019-05-21 11:19:38-07 mbp Installer[8406]: Env: SHELL=/bin/zsh
281314522-2019-05-21 11:19:38-07 mbp Installer[8406]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.FFxin8PnlG/Render
281314647-2019-05-21 11:19:38-07 mbp Installer[8406]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.nk5sPUtsDe/Listeners
281314762-2019-05-21 11:19:38-07 mbp Installer[8406]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
281314846-2019-05-21 11:19:38-07 mbp Installer[8406]: Env: LOGNAME=khash
281314909-2019-05-21 11:19:38-07 mbp Installer[8406]: Env: XPC_SERVICE_NAME=com.apple.xpc.launchd.oneshot.0x10000014.Installer
281315026-2019-05-21 11:19:38-07 mbp Installer[8406]: Env: COMMAND_MODE=unix2003
281315097-2019-05-21 11:19:38-07 mbp Installer[8406]: Env: USER=khash
281315157-2019-05-21 11:19:38-07 mbp Installer[8406]: Env: XPC_FLAGS=0x0
281315220:2019-05-21 11:19:38-07 mbp Installer[8406]: SoftU2F  Installation Log
281315290:2019-05-21 11:19:38-07 mbp Installer[8406]: Opened from: /Users/khash/Downloads/SoftU2F.pkg
281315382-2019-05-21 11:19:38-07 mbp Installer[8406]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber
281315522-2019-05-21 11:19:38-07 mbp Installer[8406]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber
281315664-2019-05-21 11:19:38-07 mbp Installer[8406]: Referenced component packages (1) trustLevel=202
281315757-2019-05-21 11:19:38-07 mbp system_installd[632]: PackageKit: Install sandbox purging reclaimed Zero KB
281315860-2019-05-21 11:19:39-07 mbp Installer[8406]: InstallerStatusNotifications plugin loaded
281315947-2019-05-21 11:19:45-07 mbp Installer[8406]: Administrator authorization granted.
281316028-2019-05-21 11:19:45-07 mbp Installer[8406]: ================================================================================
281316153-2019-05-21 11:19:45-07 mbp Installer[8406]: User picked Standard Install
281316226-2019-05-21 11:19:45-07 mbp Installer[8406]: Choices selected for installation:
281316305:2019-05-21 11:19:45-07 mbp Installer[8406]:   Install: "SoftU2F"
281316369:2019-05-21 11:19:45-07 mbp Installer[8406]:       SoftU2F.pkg : com.GitHub.SoftU2F : 0
281316452-2019-05-21 11:19:45-07 mbp Installer[8406]: ================================================================================
281316577-2019-05-21 11:19:45-07 mbp Installer[8406]: It took 0.00 seconds to summarize the package selections.
281316679-2019-05-21 11:19:45-07 mbp Installer[8406]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (
281316782-      "file://localhost"
281316806-  )
281316809-2019-05-21 11:19:45-07 mbp Installer[8406]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
281316948:2019-05-21 11:19:45-07 mbp Installer[8406]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Users/khash/Downloads/SoftU2F.pkg
281317110-2019-05-21 11:19:45-07 mbp Installer[8406]: Set authorization level to root for session
281317198-2019-05-21 11:19:45-07 mbp Installer[8406]: Will use PK session
281317262-2019-05-21 11:19:45-07 mbp Installer[8406]: Using authorization level of root for IFPKInstallElement
281317363-2019-05-21 11:19:45-07 mbp Installer[8406]: Starting installation:
281317430-2019-05-21 11:19:45-07 mbp Installer[8406]: Configuring volume "Macintosh HD"
281317508-2019-05-21 11:19:45-07 mbp Installer[8406]: Preparing disk for local booted install.
281317593-2019-05-21 11:19:45-07 mbp Installer[8406]: Free space on "Macintosh HD": 292.08 GB (292081422336 bytes).
281317699-2019-05-21 11:19:45-07 mbp Installer[8406]: Create temporary directory "/var/folders/n0/mjh15dfj68s7l1hqxbqmf1pc0000gn/T//Install.8406j3TjIg"
281317841-2019-05-21 11:19:45-07 mbp Installer[8406]: IFPKInstallElement (1 packages)
281317917-2019-05-21 11:19:45-07 mbp installd[645]: PackageKit: Adding client PKInstallDaemonClient pid=8406, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
281318095-2019-05-21 11:19:45-07 mbp Installer[8406]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
281318223-2019-05-21 11:19:45-07 mbp installd[645]: PackageKit: ----- Begin install -----
281318303-2019-05-21 11:19:45-07 mbp installd[645]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
281318410-2019-05-21 11:19:45-07 mbp installd[645]: PackageKit: packages=(
281318475:      "PKLeopardPackage <id=com.GitHub.SoftU2F, version=0, url=file://localhost/Users/khash/Downloads/SoftU2F.pkg>"
281318590-  )
281318593-2019-05-21 11:19:45-07 mbp installd[645]: PackageKit: Set reponsibility for install to 8406
281318685:2019-05-21 11:19:45-07 mbp installd[645]: PackageKit: Extracting file://localhost/Users/khash/Downloads/SoftU2F.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/14DE2BB4-7FA5-4221-AF35-C1632C0B324A.activeSandbox/Root, uid=0)
281318951-2019-05-21 11:19:45-07 mbp installd[645]: PackageKit: prevent user idle system sleep
281319036-2019-05-21 11:19:45-07 mbp installd[645]: PackageKit: suspending backupd
281319109:2019-05-21 11:19:45-07 mbp installd[645]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.nSYA08/Scripts/com.GitHub.SoftU2F.jjeLgO
281319269-2019-05-21 11:19:45-07 mbp installd[645]: ./preinstall: usage: mkdir [-pv] [-m mode] directory ...
281319368:2019-05-21 11:19:45-07 mbp installd[645]: ./preinstall: (kernel) Kext com.github.SoftU2FDriver not found for unload request.
281319493:2019-05-21 11:19:45-07 mbp installd[645]: ./preinstall: Failed to unload com.github.SoftU2FDriver - (libkern/kext) not found.
281319619:2019-05-21 11:19:45-07 mbp installd[645]: ./preinstall: /Users/khash/Library/LaunchAgents/com.github.SoftU2F.plist: No such file or directory
281319761-2019-05-21 11:19:45-07 mbp installd[645]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/14DE2BB4-7FA5-4221-AF35-C1632C0B324A.sandboxTrash for sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/14DE2BB4-7FA5-4221-AF35-C1632C0B324A.activeSandbox
281320092-2019-05-21 11:19:46-07 mbp installd[645]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/14DE2BB4-7FA5-4221-AF35-C1632C0B324A.activeSandbox/Root (2 items) to /
281320298:2019-05-21 11:19:46-07 mbp installd[645]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.nSYA08/Scripts/com.GitHub.SoftU2F.jjeLgO
281320459-2019-05-21 11:19:46-07 mbp installd[645]: ./postinstall: Cache file /System/Library/Caches/com.apple.kext.caches/Directories/Library/Extensions/KextIdentifiers.plist.gz is out of date; not using.
281320655:2019-05-21 11:19:47-07 mbp installd[645]: ./postinstall: Kext rejected due to system policy: <OSKext 0x7fc8f7621950 [0x7fff950c08e0]> { URL = "file:///Library/StagedExtensions/Library/Extensions/softu2f.kext/", ID = "com.github.SoftU2FDriver" }
281320900:2019-05-21 11:19:47-07 mbp installd[645]: ./postinstall: Kext rejected due to system policy: <OSKext 0x7fc8f7621950 [0x7fff950c08e0]> { URL = "file:///Library/StagedExtensions/Library/Extensions/softu2f.kext/", ID = "com.github.SoftU2FDriver" }
281321145-2019-05-21 11:19:48-07 mbp installd[645]: ./postinstall: Diagnostics for /Library/Extensions/softu2f.kext:
281321252-2019-05-21 11:19:48-07 mbp installd[645]: PackageKit: releasing backupd
281321324-2019-05-21 11:19:48-07 mbp installd[645]: PackageKit: allow user idle system sleep
281321407-2019-05-21 11:19:48-07 mbp installd[645]: PackageKit: Cleared permissions on Installer.app
281321498:2019-05-21 11:19:48-07 mbp installd[645]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “SoftU2F.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/khash/Downloads/SoftU2F.pkg, PKInstallPackageIdentifier=com.GitHub.SoftU2F, NSLocalizedDescription=An error occurred while running scripts from the package “SoftU2F.pkg”.} {
281321932-      NSFilePath = "./postinstall";
281321967:      NSLocalizedDescription = "An error occurred while running scripts from the package \U201cSoftU2F.pkg\U201d.";
281322082:      NSURL = "file://localhost/Users/khash/Downloads/SoftU2F.pkg";
281322149:      PKInstallPackageIdentifier = "com.GitHub.SoftU2F";
281322205-  }
281322208-2019-05-21 11:19:48-07 mbp installd[645]: PackageKit: Running idle tasks
281322281:2019-05-21 11:19:48-07 mbp Installer[8406]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “SoftU2F.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Users/khash/Downloads/SoftU2F.pkg, PKInstallPackageIdentifier=com.GitHub.SoftU2F, NSLocalizedDescription=An error occurred while running scripts from the package “SoftU2F.pkg”.}
281322712-2019-05-21 11:19:48-07 mbp installd[645]: PackageKit: Removing client PKInstallDaemonClient pid=8406, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
281322892-2019-05-21 11:19:48-07 mbp installd[645]: PackageKit: Done with sandbox removals
281322973-2019-05-21 11:19:49-07 mbp Installer[8406]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
281323156-2019-05-21 11:19:49-07 mbp Installer[8406]: IFDInstallController 10511B0 state = 8
281323239-2019-05-21 11:19:49-07 mbp Installer[8406]: Displaying 'Install Failed' UI.
281323315-2019-05-21 11:19:49-07 mbp Installer[8406]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
281323523-2019-05-21 11:19:57-07 mbp Installer[8406]: Package Removal: User opted to remove package.
281323614-2019-05-21 11:19:57-07 mbp Installer[8406]: Package Removal: Successfully removed package.
btoews commented 5 years ago

Looks like your computer doesn't like the kernel extension. Can you run this command and share the output here?

sudo kextutil -verbose -print-diagnostics /Library/Extensions/softu2f.kext
khash commented 5 years ago

Sure.

Defaulting to kernel file '/System/Library/Kernels/kernel'
Kext rejected due to system policy: <OSKext 0x7f9611424700 [0x7fff950c08e0]> { URL = "file:///Library/StagedExtensions/Library/Extensions/softu2f.kext/", ID = "com.github.SoftU2FDriver" }
Kext rejected due to system policy: <OSKext 0x7f9611424700 [0x7fff950c08e0]> { URL = "file:///Library/StagedExtensions/Library/Extensions/softu2f.kext/", ID = "com.github.SoftU2FDriver" }
Diagnostics for /Library/Extensions/softu2f.kext:
btoews commented 5 years ago

If you go to System Preferences and then Security & Privacy, do you see anything prompting you to "allow" the Soft U2F system extension? It would look something like this

image

khash commented 5 years ago

No. Ran the installer again. Nothing in the Security and Privacy before or after the failure.

btoews commented 5 years ago

Does any error dialog pop up when you try to load the kext manually? (sudo kextload -v /Library/Extensions/softu2f.kext)

khash commented 5 years ago

No dialog, but it complains about the command in the terminal.

sudo kextload -v /Library/Extensions/softu2f.kext
Password:
Requesting load of /Library/Extensions/softu2f.kext.
/Library/Extensions/softu2f.kext failed to load - (libkern/kext) system policy prevents loading; check the system/kernel logs for errors or try kextutil(8).

Nothing in the system.log and I don't have a kernel.log