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github1 / ccnext

Event driven call center prototype
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Add Dialog management for all the intents #32

Open tbouchik opened 6 years ago

tbouchik commented 6 years ago

-Dialog management ensures that all the required slots are fulfilled before invoking the fulfillment handler -Instead of delegating the slot elicitation to Lex, if we want to have a Lex agnostic system we have to manage the course of the dialog by sending the elicitation requests from our proper back-end.

github1 commented 6 years ago

Can you add a description?

tbouchik commented 6 years ago

Let me know if it is still not clear, or if you had a different idea in mind.

github1 commented 6 years ago

This is worth discussing in more depth, but In terms of chat bot agnosticity we need to be careful about where we draw the boundaries. There is a risk that we lose the value of using Lex at all if we pull slot elicitation out.