Implement multi-factor authentication for customer login.
Verify and update permissions and roles to ensure only authorized users can access e-statements.
Conduct regular audits of access controls.
Data Privacy and Protection:
Mask personal information on e-statements to prevent exposure.
Ensure data is encrypted at rest.
Implement data minimization principles to collect only necessary information.
Audit and Monitoring:
Implement logging mechanisms to track access and changes to e-statements.
Regularly review logs for unauthorized access or anomalies.
Develop systems for automated anomaly detection.
Secure Storage:
Use secure servers for storing e-statements, possibly with a reputable cloud service provider that complies with relevant data protection regulations (e.g., GDPR, CCPA).
Regularly update and patch storage systems to protect against vulnerabilities.
User Interface and Security Features:
Provide clear instructions and security tips to customers on how to securely access and manage e-statements.
Implement CAPTCHA or similar mechanisms to protect against bot access.
Regulatory Compliance:
Ensure all features comply with regulatory requirements for e-statements (e.g., maintaining user consent, clear opt-out mechanisms, and providing required notifications about changes).
Penetration Testing and Code Review:
Regularly schedule penetration testing to find and fix vulnerabilities.
Conduct code reviews to ensure that security measures are correctly implemented and no back doors or bugs exist.
As a customer, I want to receive e-statements for my bank account, so I can reduce paper waste.