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gitpod-io / gitpod

The developer platform for on-demand cloud development environments to create software faster and more securely.
https://www.gitpod.io
GNU Affero General Public License v3.0
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Update error message copy when maximum number of users reached per license #11791

Open gtsiolis opened 2 years ago

gtsiolis commented 2 years ago

Problem to solve

Following up from https://github.com/gitpod-io/gitpod/pull/11768#discussion_r934903448, the current message shown when the maximum number of users reached per license has the following issues:

  1. It's using an error prefix unnecessarily.
  2. It's not clear whether the user actually sign up or not.

Error: Maximum number of users permitted by the license exceeded

CURRENT
Screenshot 2022-08-02 at 10 37 26 AM

Proposal

Update error message copy when maximum number of users reached per license, with a simpler copy but also better structure using bolder font weight for the first sentence.

Seems like the error is also coming from the backend, cross-posting in case this makes it more challenging to come up with the bolder sentence:

https://github.com/gitpod-io/gitpod/blob/ca802d2e7e8dae9b44425f3b65104654cb9fc41c/components/server/ee/src/user/user-service.ts#L90

For example:

Maximum number of users reached. We could not sign you in because this instance has reached the maximum number of allowed users.

See also relevant discussion (internal). Cc @lucasvaltl @geropl @AlexTugarev

stale[bot] commented 1 year ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.