Software Support

[AsthaBhalodiya]

• Does your software describe how a user can get help with using your software?
• Does your website and documentation describe what support, if any, you provide to users and developers?
• Does your project have an e-mail address or forum that is solely for supporting users?
• Are e-mails to your support e-mail address received by more than one person?
• Does your project have a ticketing system to manage bug reports and feature requests?
• Is your project's ticketing system publicly visible to your users, so they can view bug reports and feature requests?