New Install unable to sort 90% of content and no requests are made either

[angelgtc87]

I just setup Plex and Overseerr and although everything is configured it won't match anything in the library, I get many of below

ContentAutomation - WARNING - Error while processing item: Missing key for movie 'Deadpool 2' << pretty common movie as an example

and then followed by 3000 + messages for

2024-10-24 14:14:24,785 - ContentAutomation - WARNING - Error while processing item: 
2024-10-24 14:14:24,785 - ContentAutomation - WARNING - Error while processing item: 
2024-10-24 14:14:24,785 - ContentAutomation - WARNING - Error while processing item: 
2024-10-24 14:14:24,785 - ContentAutomation - WARNING - Error while processing item: 
2024-10-24 14:14:24,785 - ContentAutomation - WARNING - Error while processing item: 
2024-10-24 14:14:24,785 - ContentAutomation - WARNING - Error while processing item: 
2024-10-24 14:14:24,785 - ContentAutomation - WARNING - Error while processing item: 
2024-10-24 14:14:24,785 - ContentAutomation - WARNING - Error while processing item: 
2024-10-24 14:14:24,785 - ContentAutomation - WARNING - Error while processing item: 
2024-10-24 14:14:24,785 - ContentAutomation - WARNING - Error while processing item: 
2024-10-24 14:14:24,785 - ContentAutomation - WARNING - Error while processing item: 
2024-10-24 14:14:24,785 - ContentAutomation - WARNING - Error while processing item: 
2024-10-24 14:14:24,810 - ContentAutomation - INFO - Total media requested: 0

my config

CRON_TIMES: 0 0 * * *
JELLYFIN_API_URL: ''
JELLYFIN_LIBRARIES: []
JELLYFIN_TOKEN: ''
MAX_CONTENT_CHECKS: 10
MAX_SIMILAR_MOVIE: 5
MAX_SIMILAR_TV: 2
PLEX_API_URL: http://10.0.15.5:32400
PLEX_LIBRARIES:
- XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
- XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
- XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
PLEX_TOKEN: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
SEER_API_URL: https://publicurl.com
SEER_TOKEN:  XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
SEER_USER_NAME: 'localaccount'
SEER_USER_PSW: ' XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX'
SELECTED_SERVICE: plex
TMDB_API_KEY:  XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

[giuseppe99barchetta]

Can I ask you which provider for metadata are you using for the libraries?

[angelgtc87]

in plex ? I believe it's whatever plex suggests

[giuseppe99barchetta]

in plex ? I believe it's whatever plex suggests

Probably that's the problem, but I'm not sure, would you try changing the agent to TMDB and let me know if it fixes your problem?

[angelgtc87]

I have a test plex server with 1 library , I can try on that, if that works I might have to wait to deploy the app since the plex scanners are really fast :/

[angelgtc87]

I redid the config, added my test server with 1 anime library set to tmdb and rescanned, looks like it works, but it can't request from overseerr

2024-10-24 15:19:03,609 - SeerClient - ERROR - Error during login to Seer.
2024-10-24 15:19:03,609 - ContentAutomation - INFO - Requested tv: Gods' Games We Play
2024-10-24 15:19:03,609 - ContentAutomation - INFO - Total media requested: 1

[giuseppe99barchetta]

I redid the config, added my test server with 1 anime library set to tmdb and rescanned, looks like it works, but it can't request from overseerr

2024-10-24 15:19:03,609 - SeerClient - ERROR - Error during login to Seer.

2024-10-24 15:19:03,609 - ContentAutomation - INFO - Requested tv: Gods' Games We Play

2024-10-24 15:19:03,609 - ContentAutomation - INFO - Total media requested: 1

Have you verified if the request goes through completely? And have you double-checked the Overseer credentials to ensure they’re correct?

[angelgtc87]

it doesn't find my overseerr local account so I left it blank to use the admin

[giuseppe99barchetta]

it doesn't find my overseerr local account so I left it blank to use the admin

That’s strange, I’ve never encountered this issue before. In the Overseer settings steps, does the login button turn green after you log in?

[angelgtc87]

yes all green

[angelgtc87]

[giuseppe99barchetta]

Yes, but you should try with a local Jellyseer user if you want to manually approve the request. Otherwise like this should be fine

[angelgtc87]

I have overseerr not jellyseerr, I'm fine autoapproving, however the request doesn't go through

[giuseppe99barchetta]

I have overseerr not jellyseerr, I'm fine autoapproving, however the request doesn't go through

Yeah it's the same thing. Shares the same API

[angelgtc87]

yea so idk why request doesn't go through

this is full log from RUN NOW button

2024-10-24 15:27:31,620 - PlexClient - INFO - Fetching libraries from Plex.
2024-10-24 15:36:42,171 - config.config - INFO - Cron job updated with: 0 0 * * *
2024-10-24 15:36:44,990 - SeerClient - INFO - Fetched 1495 total requests from Jellyseer.
2024-10-24 15:36:44,991 - ContentAutomation - INFO - Fetching recently watched content from Plex
2024-10-24 15:36:44,992 - ContentAutomation - INFO - Processing item: Moving
2024-10-24 15:36:45,043 - ContentAutomation - INFO - Skipping [tv, Spice and Wolf: MERCHANT MEETS THE WISE WOLF]: already requested.
2024-10-24 15:36:45,074 - SeerClient - ERROR - Login failed: 403. No session cookie found.
2024-10-24 15:36:45,074 - SeerClient - ERROR - Error response: {'message': 'Access denied.'}
2024-10-24 15:36:45,074 - SeerClient - ERROR - Error during login to Seer.
2024-10-24 15:36:45,074 - ContentAutomation - INFO - Requested tv: Gods' Games We Play
2024-10-24 15:36:45,074 - ContentAutomation - INFO - Total media requested: 1

[giuseppe99barchetta]

Yeah sometimes return an access denied error from Overseer but the request should be completed anyway

[twist3dimages]

Getting this error on everything even though it logged into Plex / Overseerr fine

Error during login to Seer

[UberMentch]

I've been getting this error all day, both on 1.0.7 and 1.0.8. Using local IP addresses for Plex and a local account on Overseerr.

[pairofcrocs]

Also can confirm. Cannot find local Overseerr either.

[vednolacni]

+1

[giuseppe99barchetta]

Hi @twist3dimages , @UberMentch and @vednolacni.

Could you please check which network the Overseer container is on? You might try changing it to bridge or host, or alternatively, set SuggestArr to use the same network as Overseer. It’s possible that SuggestArr is unable to access Overseer's network.

[angelgtc87]

still having issues after update, overseerr, suggestarr and plex all on same custom bridge docker network.

[giuseppe99barchetta]

still having issues after update, overseerr, suggestarr and plex all on same custom bridge docker network.

Could you please share the updated logs? I've made many changes in the recent updates, so if it's not too much trouble, it would be very helpful for troubleshooting. Thank you!

[UberMentch]

Hi @twist3dimages , @UberMentch and @vednolacni.

Could you please check which network the Overseer container is on? You might try changing it to bridge or host, or alternatively, set SuggestArr to use the same network as Overseer. It’s possible that SuggestArr is unable to access Overseer's network.

I'll be able to provide more testing results after work today. A quick container update this morning didn't fix the issue, but I'll try a few approaches and post results in maybe 8-10 hours

[angelgtc87]

still having issues after update, overseerr, suggestarr and plex all on same custom bridge docker network.

Could you please share the updated logs? I've made many changes in the recent updates, so if it's not too much trouble, it would be very helpful for troubleshooting. Thank you!

I was able to find local account ! however scan starts good for first 100 items and then it ends up in errors :/ it's like is hitting a limit

[giuseppe99barchetta]

still having issues after update, overseerr, suggestarr and plex all on same custom bridge docker network.

Could you please share the updated logs? I've made many changes in the recent updates, so if it's not too much trouble, it would be very helpful for troubleshooting. Thank you!

I was able to find local account ! however scan starts good for first 100 items and then it ends up in errors :/ it's like is hitting a limit

I've pushed an update on nightlytag, can you give it a try?

[angelgtc87]

Improvements, :) ! requests are now working, however it's skipping movie library completely, it checked only tv shows, skipped anime and movies, even thought they are selected

[giuseppe99barchetta]

Improvements, :) ! requests are now working, however it's skipping movie library completely, it checked only tv shows, skipped anime and movies, even thought they are selected

Yes, it appears that your last watched content doesn't include any anime or movies. For instance, if you've set a maximum of 10 items to check, it scans only your last 10 watched items. Currently, there seems to be a minor issue where it counts each episode as a single watched item, which could affect the results. I'll work on addressing this, but for now, it seems the issue has been resolved.

[angelgtc87]

yea thanks :) qq, this is my admin profile which I use only when I'm by myself, I have another profile that is used by the family so it will have much watched history then this, however I can't add it since it's not an admin account

[giuseppe99barchetta]

yea thanks :) qq, this is my admin profile which I use only when I'm by myself, I have another profile that is used by the family so it will have much watched history then this, however I can't add it since it's not an admin account

Pushed another update on nighly, can you check if now fetch correctly also movie in your case? Now each episode of the same tv show count as 1 watched content

[angelgtc87]

yep it did, all good for movies. thx !

[giuseppe99barchetta]

yep it did, all good for movies. thx !

Great! Thank you for your patience!