glos / myglos

Repository for MyGLOS (GLOS Data Portal)
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Trouble getting results from point query tool #242

Open kristinschrader opened 6 years ago

kristinschrader commented 6 years ago

Got a call from Stefan in Racine who can't get data from the point query tool. I tried to replicate his query and neither could I. Anyone?

kkoch commented 6 years ago

Ditto - I'm not getting any responses (not sure the exact steps the user was attempting but I tried selecting a point from the map and it didn't do anything). @tslawecki or @gcutrell is this a server needs to be kicked issue?

@kristinschrader perhaps you also could list here what the user tried so we can replicate exactly?

kristinschrader commented 6 years ago

I tried to replicate his query on my machine in case it was a browser issue.

I opened the tool, added the lat long, picked his parameters and tried to get data. It opened another window, but nothing ever came of it.

Kristin Schrader Great Lakes Observing System NOAA Great Lakes Environmental Research Lab 734-741-2294 glos.us http://www.glos.us

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On Mon, Aug 6, 2018 at 1:18 PM, Kathy Koch notifications@github.com wrote:

Ditto - I'm not getting any responses (not sure the exact steps the user was attempting but I tried selecting a point from the map and it didn't do anything). @tslawecki https://github.com/tslawecki or @gcutrell https://github.com/gcutrell is this a server needs to be kicked issue?

@kristinschrader https://github.com/kristinschrader perhaps you also could list here what the user tried so we can replicate exactly?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/glos/myglos/issues/242#issuecomment-410783175, or mute the thread https://github.com/notifications/unsubscribe-auth/AYzUiOoRbPSWS6KRnA5xkmSDQ0rLRQZRks5uOHpdgaJpZM4Vwn_T .

cheryldmorse commented 6 years ago

This should be fixed now. The TDS PQT cache was corrupt - probably occurred when the 6 hr files were replaced with the 50 day files. I stopped TDS, deleted the PQT cache and restarted TDS. I'm now getting results returned

kkoch commented 6 years ago

@cheryldmorse I still don't get results when I click on the map (select point) - although the fill in the value part seems to be working. Thoughts?

kkoch commented 6 years ago

Looks like we are still having significant issues @tslawecki @cheryldmorse

From User > "I'm trying to download a rather substantial amount of data using the point query tool, but I'm having problems getting anything to work. I'm only trying to get 1 year of data per request, which I haven't had issues with in the past. Do you have any recommendations? Is the traffic just unusually high right now?"

tslawecki commented 6 years ago

Please get a little more detail on the query ... which lake and wichi model?


From: Kathy Koch notifications@github.com Sent: Monday, August 20, 2018 9:12 AM To: glos/myglos Cc: Tad Slawecki; Mention Subject: Re: [glos/myglos] Trouble getting results from point query tool (#242)

Looks like we are still having significant issues @tslaweckihttps://github.com/tslawecki @cheryldmorsehttps://github.com/cheryldmorse

From User > "I'm trying to download a rather substantial amount of data using the point query tool, but I'm having problems getting anything to work. I'm only trying to get 1 year of data per request, which I haven't had issues with in the past. Do you have any recommendations? Is the traffic just unusually high right now?"

- You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/glos/myglos/issues/242#issuecomment-414311512, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AE-3PlJClu4r6gUkqB8ykkWUW-Dd7WZYks5uSrWqgaJpZM4Vwn_T.

kkoch commented 6 years ago

Message sent to user.

kkoch commented 6 years ago

User response:

"I can only get the data portal to work about 1 in 5 tries. I've tried several different points and various start and end dates with no luck. I always get this error: image

Here is an example of a query that only worked sporadically this morning. By that, I mean that I can submit the same query over and over with varying levels of success: image

"If I only wanted one point, this wouldn't really be an issue. I'm hoping that I can pull a rather substantial amount of data from the server using a matlab script, so the lack of consistency is just making things difficult. Anyway, I get that this is a pretty atypical use, so it might not rank as a priority. I appreciate you looking at this for me. -David"

kkoch commented 6 years ago

@tslawecki (see above) and then my non-related issue in troubleshooting using the map to 'select a point' not working... I tested in FF, Chrome, IE. FF/Chrome just doesn't work (no error); IE gives me a pink box with 'x's for the map image.

image

gcutrell commented 6 years ago

@kkoch I'm not seeing the pink screen for the map. @tslawecki The GLCFS issue seems to be related to how much much data is in the query. If you take Kathy's query and just select wave height it takes a while like normal but it works consistently. Hard to tell how long this has been going on. I doubt there are many users trying to get large chunks of data from the PQT.

kkoch commented 6 years ago

I wasn't even trying to select data. Just clicking on the 'pick a point' option from the map. And yes it is still pink for me today.

image

kkoch commented 6 years ago

@gcutrell @tslawecki @kknee Stephen (user at top of this thread) who reported the initial problems) sent a screenshot from Friday that he is still having issues connecting. I've checked via all three browsers today and didn't have any issues downloading data with a specific query. I've responded back to user asking him to let me know if he's still seeing the issue today.

image

My main thought on this is that we obviously have people using the product so need to check regarding robustness (as well as the additional problems above with large amounts of data and the map not working - which makes me think maybe we need to remove that option?)