Closed tomkolp closed 2 years ago
g-bougard
commented
2 years ago Hi @tomkolp
can you use the glpi-netinventory command using --debug --debug options to generate an inventory xml from your printer and share here the run output ?
See: glpi-netinventory man page for example
Thank you
tomkolp
commented
2 years ago [debug] Logger backend Stderr initialized
[debug] GLPI Agent (1.4)
[debug] Current run expiration timeout: 1.0 hour
[debug] creating 1 worker threads
[debug] [thread 1] creation
[debug] [thread 1] #1, scanning 0: 10.0.0.xxx
[debug] [thread 1] #1, partial match for sysobjectID .1.3.6.1.4.1.18334.1.1.1.2.1.82.2.1 in database: unknown device ID
[debug2] [thread 1] #1, C:/Program Files/GLPI-Agent/etc/toolbox.yaml configuration not found
<?xml version="1.0" encoding="UTF-8" ?>
<REQUEST>
<CONTENT>
<DEVICE>
<CARTRIDGES>
<DEVELOPERBLACK>90</DEVELOPERBLACK>
<DEVELOPERCYAN>94</DEVELOPERCYAN>
<DEVELOPERMAGENTA>94</DEVELOPERMAGENTA>
<DEVELOPERYELLOW>94</DEVELOPERYELLOW>
<DRUMBLACK>36</DRUMBLACK>
<DRUMCYAN>47</DRUMCYAN>
<DRUMMAGENTA>47</DRUMMAGENTA>
<DRUMYELLOW>47</DRUMYELLOW>
<FUSERKIT>90</FUSERKIT>
<MAINTENANCEKIT>82</MAINTENANCEKIT>
<STAPLES>OK</STAPLES>
<TONERBLACK>100</TONERBLACK>
<TONERCYAN>18</TONERCYAN>
<TONERMAGENTA>47</TONERMAGENTA>
<TONERYELLOW>11</TONERYELLOW>
<TRANSFERKIT>82</TRANSFERKIT>
<WASTETONER>OK</WASTETONER>
</CARTRIDGES>
<INFO>
<COMMENTS>KONICA MINOLTA bizhub C284e</COMMENTS>
<ID>0</ID>
<IPS>
<IP>10.0.0.xxx</IP>
<IP>127.0.0.1</IP>
</IPS>
<MAC>xx:xx:xx:xx:xx:xx</MAC>
<MANUFACTURER>Konica</MANUFACTURER>
<MEMORY>0</MEMORY>
<MODEL>KONICA MINOLTA bizhub C284e</MODEL>
<RAM>2304</RAM>
<SERIAL>xxxxxxxxxxx</SERIAL>
<TYPE>PRINTER</TYPE>
<UPTIME>1 minute, 56.36</UPTIME>
</INFO>
<PAGECOUNTERS>
<TOTAL>61886</TOTAL>
</PAGECOUNTERS>
<PORTS>
<PORT>
<IFDESCR>Ethernet 10/100/1000 Base-T</IFDESCR>
<IFINERRORS>0</IFINERRORS>
<IFINOCTETS>18787</IFINOCTETS>
<IFINTERNALSTATUS>1</IFINTERNALSTATUS>
<IFLASTCHANGE>0.00 seconds</IFLASTCHANGE>
<IFMTU>1500</IFMTU>
<IFNAME>Ethernet 10/100/1000 Base-T</IFNAME>
<IFNUMBER>1</IFNUMBER>
<IFOUTERRORS>0</IFOUTERRORS>
<IFOUTOCTETS>10576</IFOUTOCTETS>
<IFSPEED>1000000000</IFSPEED>
<IFSTATUS>1</IFSTATUS>
<IFTYPE>6</IFTYPE>
<IP>10.0.0.xxx</IP>
<IPS>
<IP>10.0.0.xxx</IP>
</IPS>
<MAC>xx:xx:xx:xx:xx:xx</MAC>
</PORT>
<PORT>
<IFDESCR>Software Loopback</IFDESCR>
<IFINERRORS>0</IFINERRORS>
<IFINOCTETS>580</IFINOCTETS>
<IFINTERNALSTATUS>1</IFINTERNALSTATUS>
<IFLASTCHANGE>0.00 seconds</IFLASTCHANGE>
<IFMTU>16436</IFMTU>
<IFNAME>Software Loopback</IFNAME>
<IFNUMBER>2</IFNUMBER>
<IFOUTERRORS>0</IFOUTERRORS>
<IFOUTOCTETS>580</IFOUTOCTETS>
<IFSPEED>0</IFSPEED>
<IFSTATUS>1</IFSTATUS>
<IFTYPE>24</IFTYPE>
<IP>127.0.0.1</IP>
<IPS>
<IP>127.0.0.1</IP>
</IPS>
</PORT>
</PORTS>
</DEVICE>
<MODULEVERSION>5.1</MODULEVERSION>
<PROCESSNUMBER>1</PROCESSNUMBER>
</CONTENT>
<DEVICEID>foo</DEVICEID>
<QUERY>SNMPQUERY</QUERY>
</REQUEST>
[debug] [thread 1] termination
[debug] All netinventory threads terminatedHi @tomkolp using you output, I created a XML, adding a NAME and setting a random IP and a random MAC address, I managed to import the following XML: konica-minolta-bizhub-c284e.xml.txt
And this gives to me adding the total page counter:
So I don't see any problem indeed. Can you try my XML and confirm you still have the same issue ? Don't forget to remove completely the test printer after the test.
tomkolp
commented
2 years ago It worked after changing the search rule from "name" to "mac address" for printers.
Code of Conduct
Is there an existing issue for this?
Version
10.0.2 docker diouxx/glpi
Bug description
I have a problem with the Konica Minolta C284E inventory. All other devices are detected correctly. There is no page counter and more on the C284E.
sysobjectID .1.3.6.1.4.1.18334.1.1.1.2.1.82.2.1Relevant log output
No response
Page URL
No response
Steps To reproduce
No response
Your GLPI setup information
`
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