g-bougard
commented
5 months ago Hi @efgiese
the problem with USB devices is by default we can only catch the usb interface serial number and this is not the device packaging one. Indeed, the only kind of device for which we don't have such a problem is usb disk drives. All other usb devices has this problem. If we want to get the right S/N, we need to know how to get it using some manufacturer tools, but these tools are rarely provided and even more rarely will documented.
So, sorry, unless you know how to get it, we won't be able to fix that problem.
You should probably first open an issue on your device manufacturer support to ask them how to get the serial number by software. Then if you have an answer which can help us, we may include a method to find the expected S/N.
I'm closing the issue as we can't do anything right now, but feel free to reopen if you finally get a manufacturer positive answer.
Bug reporting acknowledgment
Yes, I read it
Professional support
Yes, I know
Describe the bug
So far we have used the glpi agent in version 1.5. To inventory USB webcams, I activated the import of devices. For a Logitech C920 Pro HD webcam, a different serial number is transmitted than the one on the packaging.
Even with the new agent 1.7.1 the problem still exists.
How can the problem be solved?
To reproduce
Expected behavior
The correct serial number should be displayed.
Operating system
Windows
GLPI Agent version
1.7
GLPI version
10.0.10
GLPIInventory plugin or FusionInventory for GLPI plugin version
GLPI Inventory v1.3.3
Additional context
No response