glpi-project / glpi-agent

GLPI Agent
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1.7.1 does not correctly install on intel macs #598

Closed we-sell-bags closed 5 months ago

we-sell-bags commented 7 months ago

Bug reporting acknowledgment

Yes, I read it

Professional support

None

Describe the bug

osx:12.7.2. intel

GLPI-Agent-1.7.1_x86_64.pkg

the installer starts to install & a directory GLPI Agent. appears in teh application folder , but before the install finishes it dissapears

Then. the installer states "sucessful"

To reproduce

just install & take standard options for osx

Expected behavior

it should install & it used to install at ver 1.4

Operating system

MacOSX

GLPI Agent version

1.7

GLPI version

10.0.12

GLPIInventory plugin or FusionInventory for GLPI plugin version

GLPI Inventory v1.3.4

Additional context

No response

g-bougard commented 7 months ago

Hi @we-sell-bags

as you're speaking about "1.7.1" version in the title, did you try other agent than 1.4 ? Maybe 1.5 or 1.6.1 ? Did you try 1.7.1 on older or other MacOSX system with success ?

Have you checked any system log that could provide any clue ?

To be honest, you're the first to complain about such a problem and with so few information, I don't know where to start.

Have you an antivirus that could have put the folder in quarantine ?

we-sell-bags commented 7 months ago

Hi, yes the latest version...... 1.7.1 and it has NEVER been a problem before. AV software would flag them, and yes, there were older versions installed ,before this one and they worked fine. also the log & quarantine is clear. ill recheck the av , but it appears it was not the cause.

g-bougard commented 5 months ago

Hi @we-sell-bags

lastest is now 1.7.3, have you installation problems with that newer version ?

alberto772 commented 5 months ago

Solved with this new version I confirm that the problem was with version 1.7 and 1.7.1 A

we-sell-bags commented 5 months ago

it seems ok now...... for 1.7.2 & 1.7.3 on intel macs

g-bougard commented 5 months ago

Thank you for the feedback, so I can close this issue.