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GLPI Agent
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Task inventory vmware #605

Closed sec1083 closed 7 months ago

sec1083 commented 7 months ago

Bug reporting acknowledgment

Yes, I read it

Professional support

None

Describe the bug

I am using glpi v10.0.11 and glpi inventory plugin v1.3.4. I created a task to inventory vmware, but the task does not execute. It is stoped in prepare mode. This task is the only task that does not work. The other tasks like netinventory, inventory and netdiscovery are running well.

Available tasks :

I did not see nothing interesting in the logs about this error

To reproduce

To reproduce you need to create a task on glpi to make an inventory from the vmware and execute it

Expected behavior

The expected behavior is the task running and somo informations on agent log file

Operating system

Linux

GLPI Agent version

1.7

GLPI version

10.0.11

GLPIInventory plugin or FusionInventory for GLPI plugin version

GLPI Inventory v1.3.4

Additional context

No response

sec1083 commented 7 months ago

I found [debug] Skipping fusioninventory-agent-task-esx package as not installed, status='install ok unpacked' in the debbug log with the command glpi-agent --debug. But i tried using this task on fusioninventory agent but the result is the same on glpi inventory plugin.

g-bougard commented 7 months ago

Hi @sec1083

you're providing no evidence of any bug in glpi-agent. I can only assume you did something wrong with the ESX task configuration in GLPI and if it's the case, you opened this issue at the wrong place. Can you at least share the log part related to ESX task run ?

sec1083 commented 7 months ago

teste

Like i said, the unique task that does not working is this task. It stay in prepare mode more than days. The other tasks are working well, going from prepare to execute. Like i said i instaled all necessary packages and all is configured well. Despite all this, the task vmware still in mode prepare. You ask me about log, but i insist that the plugin is not working well with this specific task, the task simply do nothing. I think that if i try to execute in command line glpi-esx --debug it will work well, but the plugin task exist to make this for me automatically

sec1083 commented 7 months ago

I taked this log. Can somebody help me?

**[info] running task ESX**
[error] [http client] Can't decode JSON content, starting with:

<!DOCTYPE html>
<html lang="pt"       >
<head>
   <title>Autenticação - GLPI</title>

   <meta charset="utf-8" />
...

image

g-bougard commented 7 months ago

Hi @sec1083

you're probably not using the right url but I can't be sure as you truncated the log. Check this documentation and read carefully the Caution note: https://glpi-agent.readthedocs.io/en/latest/configuration.html#server

sec1083 commented 7 months ago

Hi @g-bougard

I think if the url does not configured right all the tasks would not working, but the scenario is the opposite. All tasks are working well, less the vmware task.

g-bougard commented 7 months ago

Hi @sec1083

all the tasks don't use the same protocol, so if you just think you're right and don't follow an expert advice for this reason, you will probably just miss an easy solution.

Actually, you didn't share a full log so we can't even tell you if the url is right or not. You only share a short part which shows us the agent is not reaching the server at the right place: so or the agent url is wrong, or the server configuration is wrong.