search

glpi-project / glpi-agent

GLPI Agent
GNU General Public License v2.0
212 stars 51 forks source link

Watchguard M5600 import failed #627

Closed romnvll closed 3 months ago

romnvll commented 3 months ago

Bug reporting acknowledgment

Not applicable

Professional support

None

Describe the bug

Bonjour, quand je veux detecter mes boitiers watchguard(M5600), j'ai cette erreur :

Import refusé [type]: Networking, [name]: Member2, [mac]: 00:00:5e:00:01:05, [ips]: 10.3.0.1, 192.168.19.1, 192.168.20.1, 192.168.28.254, 192.168.29.254, 192.168.30.2, 192.168.92.1, 192.168.93.1, 192.168.95.1, 192.168.96.1, 5.226.8.139

je ne sais pas ce qu'il manque comme information, ni pourquoi le device est refusé .

est ce que c'est le numero de série qui ne remonte pas ?

Si c'est le cas, je ne sais pas bien comment l'integrer ...

To reproduce

Result of glpi-netdiscovery --first IP --last 1ip --credentials version:2c,community:public --debug:

<REQUEST>
  <CONTENT>
    <DEVICE>
      <AUTHSNMP>1</AUTHSNMP>
      <CONTACT>admin@Unknown</CONTACT>
      <DESCRIPTION>M5600</DESCRIPTION>
      <DNSHOSTNAME>192.168.X.X</DNSHOSTNAME>
      <IP>192.168.X.X</IP>
      <IPS>
        <IP>10.3.0.1</IP>
        <IP>192.168.19.1</IP>
         </IPS>
      <LOCATION>Qq part</LOCATION>
      <MAC>00:00:5e:00:01:05</MAC>
      <MANUFACTURER>WatchGuard</MANUFACTURER>
      <MODEL>M5600</MODEL>
      <SNMPHOSTNAME>Member2</SNMPHOSTNAME>
      <TYPE>NETWORKING</TYPE>
      <UPTIME>131 days, 07:10:13.77</UPTIME>
    </DEVICE>
    <MODULEVERSION>5.1</MODULEVERSION>
    <PROCESSNUMBER>1</PROCESSNUMBER>
  </CONTENT>
  <DEVICEID>foo</DEVICEID>
  <QUERY>NETDISCOVERY</QUERY>
</REQUEST>

Expected behavior

Le modele ne rentre pas dans la base GLPI

Operating system

Linux

GLPI Agent version

1.5

GLPI version

10.0.11

GLPIInventory plugin or other plugin version

FusionInventory for GLPI (See additional context below)

Additional context

No response

g-bougard commented 3 months ago

Hi @romnvll

yes, a serialnumber is missing.

You can try to enable the "Import & update rules (by MAC address)" rules. These rules can have side effects and this is why they are disabled by default. You have to test.

Or you can provide a SNMP walk output in the right format so we can try to integrate your device support in agent.

romnvll commented 3 months ago

Thank you, @g-bougard where can i send you the file ?

g-bougard commented 3 months ago

You can send it to: gbougard <_at_> teclib <_dot_> com

romnvll commented 3 months ago

Le support n'est pas possible puisque watchguard ne donne pas de serial dans les mibs