g-bougard
commented
1 month ago Hi @erique-souza
Brother printer support has been enhanced in latest version. Can you try it ?
Open erique-souza opened 1 month ago
g-bougard
commented
1 month ago Hi @erique-souza
Brother printer support has been enhanced in latest version. Can you try it ?
Bug reporting acknowledgment
Yes, I read it
Professional support
Still not applicable
Describe the bug
I believe that the reason for the Brother DCP-L5652DN printers not being inventoried is that the GLPI-Agent does not have the MIB registered for this printer model, I did an snmpwalk to capture the data and I believe this data can be included so that in future versions the agent will be able to recognize it as a network printer and be able to do the snmp inventory
Below are the SNMP Walk files that I performed via Linux on the same terminal that the discovery agent is trying to inventory:
snmpwalk -c public -v2c 10.1.97.50 > /home/Fernando/printer10.1.97.50.txt && snmpwalk -c public -v2c 10.1.65.50 > /home/Fernando/printer10.1.65.50.txt
printer10.1.65.50.txt printer10.1.97.50.txt
The serial number is on this MIB: SNMPv2-SMI::mib-2.43.5.1.1.17.1 In both cases, respectively: SNMPv2-SMI::mib-2.43.5.1.1.17.1 = STRING: "U64198D3N295908" SNMPv2-SMI::mib-2.43.5.1.1.17.1 = STRING: "U64198D3N295892"
Below is the GLPI-Agent debug 2 log and prints of the network discovery tasks
glpi-agent.log
To reproduce
1 - Have a printer model Brother DCP-L5652DN 2 - Having a registered SNMP credential validates access to the environment with the agent 3 - Register an SNMP Discovery task, search for the device and see that it is being brought in as an unmanaged device instead of a printer
Expected behavior
Device inventory as a network printer
Operating system
Linux
GLPI Agent version
1.7.3
GLPI version
10.0.14
GLPIInventory plugin or other plugin version
GLPI Inventory v1.3.5
Additional context
No response