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glpi-project / glpi-agent

GLPI Agent
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OS Error for RedHat Enterprise 8.10 #762

Closed ASLLR closed 2 months ago

ASLLR commented 2 months ago

Bug reporting acknowledgment

Yes, I read it

Professional support

I still have but want a public following to keep the community aware

Describe the bug

Hi everyone,

I can see with the GLPI agent on Redhat 8.10 during an inventory the version is not correctly remounted. In the name field it shows “Red Hat Enterprise Linux” and in the version field (field 46 during an API call) it shows the number 10 (instead of 8.10). Whereas on a version 8.9 or lower the version field is correct.

Thank you in advance,

To reproduce

  1. Have a redhat VM in 8.10
  2. Have GLPI agent 1.9 installed on this VM
  3. Launch inventory
  4. See on GLPI the version number in operating system tab

Expected behavior

Have the correct version for RedHat 8.10 instead only the 10.

Operating system

Linux

GLPI Agent version

v1.9

GLPI version

10.0.16

GLPIInventory plugin or other plugin version

GLPI Inventory v1.3.5

Additional context

No response

g-bougard commented 2 months ago

Hi @ASLLR

can you share the output of the following command:

glpi-inventory --partial os

Can you also share the content of /etc/os-release & /etc/redhat-release files ?

ASLLR commented 2 months ago

Of course (a little anonymized):

glpi-inventory --partial os in glpi-inventory-partial-os.txt

os-release in os-release.txt

redhat-release in redhat-release.txt

But on GLPI web view it's not that.

Thank you,

g-bougard commented 2 months ago

Yes, it is correctly discovered by glpi-agent.

So to me the problem is not agent-side, but server-side, probably in Operating system dictionary rules.

ASLLR commented 2 months ago

Hi @g-bougard, exactly the rule "TECLIB - Mac OS X" in dictionnary match with that ... That's work much better when this rule is disable.

Thank you.