cconard96
commented
2 years ago It looks like there is a different ticket template associated with the new category. What settings are in that template for hidden fields?.
Closed pas67 closed 2 years ago
cconard96
commented
2 years ago It looks like there is a different ticket template associated with the new category. What settings are in that template for hidden fields?.
pas67
commented
2 years ago Hello
No templates are attached when creating a new ticket.
I’ve tried to set the profile PAS on my user profile : @. @.
@.***
@.***
Also, there was a predifined field , but it is not filled with the preset value @.***
Thanks
Best regards
Tuyen
De : Curtis Conard @.> Envoyé : mercredi 9 mars 2022 11:16 À : glpi-project/glpi @.> Cc : si @.>; Author @.> Objet : Re: [glpi-project/glpi] [GLPI10]: champ demandeur inaccessible (Issue #10922)
It looks like there is a different ticket template associated with the new category. What settings are in that template for hidden fields?.
— Reply to this email directly, view it on GitHubhttps://github.com/glpi-project/glpi/issues/10922#issuecomment-1062764909, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AYEOE7MTP4L6FLOGPBRT6I3U7B273ANCNFSM5QIYW73A. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub. You are receiving this because you authored the thread.Message ID: @.**@.>>
cedric-anne
commented
2 years ago Hi,
Could you try to reproduce on GLPI 10.0.0-rc3 ?
Also, what is your default ticket template configuration ?
trasher
commented
2 years ago No feedback from a while, closing.
pas67
commented
2 years ago My apologies for my late answers. I've the same problem with RC3 (selecting dropdown list 'Categories' reload the page, and field 'Demandeur' can't be modified) by default there's no selected template (neither default or other) attaching a template gives the same result I've modified the default template, deleting all fields (hidden and mandatory), with the same result. Adding 'Demandeur' as mandatory or Hidden lead to the same result.
deselecting 'Categories' reloads the page, 'Demandeur' is then again available
thanks for your help
Code of Conduct
Is there an existing issue for this?
Version
10RC2
Bug description
after selecting a value for 'catégorie' while creating a ticket , the textfield 'demandeur' becomes unavailable for changes.
before selecting 'categorie'
after:
there was the same problem with 10RC1
Relevant log output
No response
Page URL
No response
Steps To reproduce
No response
Your GLPI setup information
Informations sur le système, l'installation et la configuration
Server
Operating system: Windows NT SRV-GLPI 10.0 build 17763 (Windows Server 2019) AMD64 PHP 8.1.2 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, readline, session, standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib) Setup: max_execution_time="600" memory_limit="512M" post_max_size="40M" safe_mode="" session.save_handler="files" upload_max_filesize="40M" Software: Apache/2.4.52 (Win64) OpenSSL/1.1.1m PHP/8.1.2 (Apache/2.4.52 (Win64) OpenSSL/1.1.1m PHP/8.1.2 Server at srv-glpi.dom.pas Port 80 ) Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0 Server Software: mariadb.org binary distribution Server Version: 10.4.22-MariaDB Server SQL Mode: NO_ZERO_IN_DATE,NO_ZERO_DATE,NO_ENGINE_SUBSTITUTION Parameters: admin_glpi@localhost/glpi Host info: localhost via TCP/IP PHP version (8.1.2) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.4.22) is supported. The log file has been created successfully. Write access to E:\xampp\htdocs\glpi/files/_cache has been validated. Write access to E:\xampp\htdocs\glpi/config has been validated. Write access to E:\xampp\htdocs\glpi/files/_cron has been validated. Write access to E:\xampp\htdocs\glpi/files has been validated. Write access to E:\xampp\htdocs\glpi/files/_dumps has been validated. Write access to E:\xampp\htdocs\glpi/files/_graphs has been validated. Write access to E:\xampp\htdocs\glpi/files/_lock has been validated. Write access to E:\xampp\htdocs\glpi/files/_pictures has been validated. Write access to E:\xampp\htdocs\glpi/files/_plugins has been validated. Write access to E:\xampp\htdocs\glpi/files/_rss has been validated. Write access to E:\xampp\htdocs\glpi/files/_sessions has been validated. Write access to E:\xampp\htdocs\glpi/files/_tmp has been validated. Write access to E:\xampp\htdocs\glpi/files/_uploads has been validated. Web access to files directory is protected exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is not present. Following extensions are installed: ctype, iconv, mbstring. Following extensions are not present: sodium. Write access to E:\xampp\htdocs\glpi/marketplace has been validated. Access to timezone database (mysql) is not allowed.GLPI constants
Libraries
LDAP directories
Server: 'SRV-xxx', Port: '389', BaseDN: 'DC=DOM,DC=PAS', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'CN=SVC_LDAP;OU=SERVICES,OU=USERS,OU=_PAS,DC=DOM,DC=PAS', Use TLS: noneSQL replicas
Notifications
Plugins list
fields Name: Champs supplémentaires Version: 1.13.0-rc2 State: Enabled datainjection Name: Data Injection Version: 2.10.0-rc2 State: Enabled genericobject Name: Gestion d'objets Version: 2.12.0-rc2 State: Enabled glpiinventory Name: GLPI Inventory Version: 1.0.0-rc4 State: Enabled mreporting Name: Plus de rapports Version: 1.8.0-rc3 State: EnabledAnything else?
No response