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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Simplified interface bug #11399

Closed WgkLink closed 2 years ago

WgkLink commented 2 years ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.0

Bug description

When opening a ticket with any profile that uses the interface, this is what happens: image

I've used the default ticket template and created others, I've used other users but this is the screen I see when I try to create a ticket with a simplified interface.

When editing a ticket template, you can see that the preview appears correctly: image

This is a homologation environment where it was updated from version 9.5.3 to 10.0.0.

Relevant log output

No response

Page URL

No response

Steps To reproduce

Open a ticket with any profile that uses a simplified interface.

Your GLPI setup information

Instruções de instalação e configuração
GLPI 10.0.0 (/glpi => /usr/share/nginx/suporte.domain.local/glpi)
Installation mode: TARBALL
Current language:pt_BR
Server
 
Operating system: Linux sv-glpi-10 5.15.0-25-generic #25-Ubuntu SMP Wed Mar 30 15:54:22 UTC 2022 x86_64
PHP 8.1.2 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bz2, calendar, cgi-fcgi, ctype, curl, date,
    dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre,
    pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader,
    xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M" 
Software: nginx/1.18.0
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.127 Safari/537.36
Server Software: (Ubuntu)
    Server Version: 8.0.28-0ubuntu4
    Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
    Parameters: glpi@127.0.0.1/glpidb
    Host info: 127.0.0.1 via TCP/IP

PHP version (8.1.2) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (8.0.28) is supported.
The log file has been created successfully.
Write access to /usr/share/nginx/suporte.domain.local/glpi/files/_cache has been validated.
Write access to /usr/share/nginx/suporte.domain.local/glpi/config has been validated.
Write access to /usr/share/nginx/suporte.domain.local/glpi/files/_cron has been validated.
Write access to /usr/share/nginx/suporte.domain.local/glpi/files has been validated.
Write access to /usr/share/nginx/suporte.domain.local/glpi/files/_dumps has been validated.
Write access to /usr/share/nginx/suporte.domain.local/glpi/files/_graphs has been validated.
Write access to /usr/share/nginx/suporte.domain.local/glpi/files/_lock has been validated.
Write access to /usr/share/nginx/suporte.domain.local/glpi/files/_pictures has been validated.
Write access to /usr/share/nginx/suporte.domain.local/glpi/files/_plugins has been validated.
Write access to /usr/share/nginx/suporte.domain.local/glpi/files/_rss has been validated.
Write access to /usr/share/nginx/suporte.domain.local/glpi/files/_sessions has been validated.
Write access to /usr/share/nginx/suporte.domain.local/glpi/files/_tmp has been validated.
Write access to /usr/share/nginx/suporte.domain.local/glpi/files/_uploads has been validated.
Web access to the files directory should not be allowed but this cannot be checked automatically on this instance.
Make sure access to error log file (/glpi/files/_log/php-errors.log) is forbidden; otherwise review .htaccess file and web server configuration.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /usr/share/nginx/suporte.domain.local/glpi/marketplace has been validated.
Timezones seems loaded in database.
GLPI constants
 
GLPI_ROOT: /usr/share/nginx/suporte.domain.local/glpi
GLPI_CONFIG_DIR: /usr/share/nginx/suporte.domain.local/glpi/config
GLPI_VAR_DIR: /usr/share/nginx/suporte.domain.local/glpi/files
GLPI_MARKETPLACE_DIR: /usr/share/nginx/suporte.domain.local/glpi/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /usr/share/nginx/suporte.domain.local/glpi/files
GLPI_CACHE_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_cache
GLPI_CRON_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_cron
GLPI_DUMP_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_dumps
GLPI_GRAPH_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_graphs
GLPI_LOCAL_I18N_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_locales
GLPI_LOCK_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_lock
GLPI_LOG_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_log
GLPI_PICTURE_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_pictures
GLPI_PLUGIN_DOC_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_plugins
GLPI_RSS_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_rss
GLPI_SESSION_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_sessions
GLPI_TMP_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_tmp
GLPI_UPLOAD_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_uploads
GLPI_INVENTORY_DIR: /usr/share/nginx/suporte.domain.local/glpi/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /usr/share/nginx/suporte.domain.local/glpi/locales
GLPI_VERSION: 10.0.0
GLPI_SCHEMA_VERSION: 10.0.0@9eb698d8fd49f9256d7bd63a6d747587e0effaff
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.2.0
GLPI_YEAR: 2022
Libraries
 
htmlawed/htmlawed version 1.2.6 in (/usr/share/nginx/suporte.domain.local/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/usr/share/nginx/suporte.domain.local/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/usr/share/nginx/suporte.domain.local/glpi/vendor/simplepie/simplepie/library)
mpdf/mpdf in (/usr/share/nginx/suporte.domain.local/glpi/vendor/mpdf/mpdf/src)
michelf/php-markdown in (/usr/share/nginx/suporte.domain.local/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/usr/share/nginx/suporte.domain.local/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/usr/share/nginx/suporte.domain.local/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/usr/share/nginx/suporte.domain.local/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/usr/share/nginx/suporte.domain.local/glpi/vendor/sabre/http/lib)
sabre/uri in (/usr/share/nginx/suporte.domain.local/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/usr/share/nginx/suporte.domain.local/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/usr/share/nginx/suporte.domain.local/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/usr/share/nginx/suporte.domain.local/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/usr/share/nginx/suporte.domain.local/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/usr/share/nginx/suporte.domain.local/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/usr/share/nginx/suporte.domain.local/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/usr/share/nginx/suporte.domain.local/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/usr/share/nginx/suporte.domain.local/glpi/vendor/symfony/console)
scssphp/scssphp in (/usr/share/nginx/suporte.domain.local/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/usr/share/nginx/suporte.domain.local/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/usr/share/nginx/suporte.domain.local/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/usr/share/nginx/suporte.domain.local/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/usr/share/nginx/suporte.domain.local/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/usr/share/nginx/suporte.domain.local/glpi/vendor/ramsey/uuid/src)
psr/log in (/usr/share/nginx/suporte.domain.local/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/usr/share/nginx/suporte.domain.local/glpi/vendor/psr/simple-cache/src)
psr/cache in (/usr/share/nginx/suporte.domain.local/glpi/vendor/psr/cache/src)
league/csv in (/usr/share/nginx/suporte.domain.local/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/usr/share/nginx/suporte.domain.local/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/usr/share/nginx/suporte.domain.local/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/usr/share/nginx/suporte.domain.local/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/usr/share/nginx/suporte.domain.local/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/usr/share/nginx/suporte.domain.local/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/usr/share/nginx/suporte.domain.local/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/usr/share/nginx/suporte.domain.local/glpi/vendor/symfony/cache)
html2text/html2text in (/usr/share/nginx/suporte.domain.local/glpi/vendor/html2text/html2text/src)
symfony/dom-crawler in (/usr/share/nginx/suporte.domain.local/glpi/vendor/symfony/dom-crawler)
twig/twig in (/usr/share/nginx/suporte.domain.local/glpi/vendor/twig/twig/src)
twig/string-extra in (/usr/share/nginx/suporte.domain.local/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
LDAP directories
 
Server: '172.16.42.10', Port: '389', BaseDN: 'dc=domain,dc=local', Connection filter:
        '(&(objectClass=user)(objectCategory=person))', RootDN: 'glpibind@domain.local', Use TLS: none
SQL replicas
 
Not active
Notifications
 
Way of sending emails: SMTP+SSL (glpi@domain.net.br@br124.hostgator.com.br)
Plugins list
 
    news                 Name: Alertas                        Version: 1.10.0     State: Enabled
    behaviors            Name: Comportamentos                 Version: 2.4.0      State: Error / to clean
    addressing           Name: Endereçamento IP               Version: 3.0.0      State: Enabled
    formcreator          Name: Form Creator                   Version: 2.11.2     State: Installed / not activated
    tag                  Name: Gerenciamento de Etiquetas     Version: 2.9.0      State: Enabled
    genericobject        Name: Gerenciamento de objetos       Version: 2.12.0     State: Enabled
    glpiinventory        Name: GLPI Inventory                 Version: 1.0.0      State: Enabled
    mailanalyzer         Name: Mail Analyzer                  Version: 2.0.0      State: Error / to clean
    mreporting           Name: Mais Relatórios                Version: 1.8.0      State: Enabled
    ocsinventoryng       Name: OCS Inventory NG               Version: 1.7.3      State: Error / to clean
    dashboard            Name: Painel                         Version: 1.0.1      State: Error / to clean
    reservation          Name: Reservation                    Version: 2.3.5      State: Error / to clean

Anything else?

No response

cconard96 commented 2 years ago

Please include requested relevant log output from files/_log/php-errors.log and files/_log/sql-errors.log.

WgkLink commented 2 years ago

Sorry, someone had already reported this same bug in issue #10570. Anyway, I will attach the records.

php-erros_100000lines.log sql-errors.log

WgkLink commented 2 years ago

Php-errors logs are relevant from 04/22 when I upgraded.

cconard96 commented 2 years ago

Screenshot from 2022-04-28 20-19-54

I cannot recreate the issue. I'm not able to identify the cause from the log files either. My tests were done on the latest bug fix branch commit. It is possible the issue was already resolved since the release of version 10.

WgkLink commented 2 years ago

Okay, I removed the observer and now it seems to be all right, I'll wait for the new updates.