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2 years ago There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.
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SteadEXE
trasher
Code of Conduct
Is there an existing issue for this?
Version
10.0.0
Bug description
When a user opens a ticket, if we reply with a solution, the ticket get solved. If the user replies to the solution (by mail, I did not tested if it does the same by the helpdesk) the solution get refused, but the author is empty:
Relevant log output
No response
Page URL
front/ticket.form.php?id=
Steps To reproduce
Your GLPI setup information
Informations sur le système, l'installation et la configuration
Server
Operating system: Windows NT SRVGLPI10 10.0 build 17763 (Windows Server 2019) AMD64 PHP 8.1.3 cgi-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, gd, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, readline, session, sodium, standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib) Setup: max_execution_time="30" memory_limit="256M" post_max_size="2048M" safe_mode="" session.save_handler="files" upload_max_filesize="2048M" Software: Microsoft-IIS/10.0 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.41 Safari/537.36 Server Software: mariadb.org binary distribution Server Version: 10.7.3-MariaDB Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpi@localhost/glpi Host info: localhost via TCP/IP PHP version (8.1.3) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.7.3) is supported. The log file has been created successfully. Write access to E:\GLPI/files/_cache has been validated. Write access to E:\GLPI/config has been validated. Write access to E:\GLPI/files/_cron has been validated. Write access to E:\GLPI/files has been validated. Write access to E:\GLPI/files/_dumps has been validated. Write access to E:\GLPI/files/_graphs has been validated. Write access to E:\GLPI/files/_lock has been validated. Write access to E:\GLPI/files/_pictures has been validated. Write access to E:\GLPI/files/_plugins has been validated. Write access to E:\GLPI/files/_rss has been validated. Write access to E:\GLPI/files/_sessions has been validated. Write access to E:\GLPI/files/_tmp has been validated. Write access to E:\GLPI/files/_uploads has been validated. Web access to files directory is protected exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to E:\GLPI/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
LDAP directories
Server: 'ldap://srvadsel01', Port: '389', BaseDN: 'DC=spurgin,DC=local', Connection filter: none, RootDN: 'CN=spurginsvc,OU=Compte Service,OU=Z_GENERIQUE,DC=spurgin,DC=local', Use TLS: noneSQL replicas
Notifications
Plugins list
glpiinventory Name: GLPI Inventory Version: 1.0.0 State: EnabledAnything else?
No response