search

glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
4.18k stars 1.28k forks source link

Cannot attach document to existing ticket #11525

Closed ttsoukas closed 2 years ago

ttsoukas commented 2 years ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.0

Bug description

We have upgraded GLPI from 9.5.7 to 10.0.0. Upgrade went well (except for the signed integer conversion that could not take place for negative values). Using the new version, we discovered that we are not able to attach a file to an existing ticket.

Relevant log output

No response

Page URL

https://helpdesk.dss.gr/front/ticket.form.php?id=10972

Steps To reproduce

We have upgraded GLPI from 9.5.7 to 10.0.0 We are not able to attach a file to an existing ticket. Using the following method to attach file image An empty bar appears on top of the ticket as to indicate that something was created, but file cannot be added. image

Your GLPI setup information

Information about system installation and configuration
GLPI 10.0.0 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:en_GB
Server
 
Operating system: Linux asp01 5.4.0-107-generic #121-Ubuntu SMP Thu Mar 24 16:04:27 UTC 2022 x86_64
PHP 7.4.29 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bcmath,
    bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml,
    mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, shmop, snmp, soap, sockets, sodium,
    sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M" 
Software: Apache/2.4.53 (Ubuntu) (Apache/2.4.53 (Ubuntu) Server at helpdesk.dss.gr Port 443
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0
Server Software: Percona Server (GPL), Release '34', Revision '2e68637'
    Server Version: 5.7.31-34
    Server SQL Mode: STRICT_ALL_TABLES,NO_ENGINE_SUBSTITUTION
    Parameters: root@localhost/glpi
    Host info: Localhost via UNIX socket

PHP version (7.4.29) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (5.7.31) is supported.
The log file has been created successfully.
Write access to /var/www/glpi/files/_cache has been validated.
Write access to /var/www/glpi/config has been validated.
Write access to /var/www/glpi/files/_cron has been validated.
Write access to /var/www/glpi/files has been validated.
Write access to /var/www/glpi/files/_dumps has been validated.
Write access to /var/www/glpi/files/_graphs has been validated.
Write access to /var/www/glpi/files/_lock has been validated.
Write access to /var/www/glpi/files/_pictures has been validated.
Write access to /var/www/glpi/files/_plugins has been validated.
Write access to /var/www/glpi/files/_rss has been validated.
Write access to /var/www/glpi/files/_sessions has been validated.
Write access to /var/www/glpi/files/_tmp has been validated.
Write access to /var/www/glpi/files/_uploads has been validated.
Web access to files directory is protected
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.
Timezones seems loaded in database.
GLPI constants
 
GLPI_ROOT: /var/www/glpi
GLPI_CONFIG_DIR: /var/www/glpi/config
GLPI_VAR_DIR: /var/www/glpi/files
GLPI_MARKETPLACE_DIR: /var/www/glpi/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /var/www/glpi/files
GLPI_CACHE_DIR: /var/www/glpi/files/_cache
GLPI_CRON_DIR: /var/www/glpi/files/_cron
GLPI_DUMP_DIR: /var/www/glpi/files/_dumps
GLPI_GRAPH_DIR: /var/www/glpi/files/_graphs
GLPI_LOCAL_I18N_DIR: /var/www/glpi/files/_locales
GLPI_LOCK_DIR: /var/www/glpi/files/_lock
GLPI_LOG_DIR: /var/www/glpi/files/_log
GLPI_PICTURE_DIR: /var/www/glpi/files/_pictures
GLPI_PLUGIN_DOC_DIR: /var/www/glpi/files/_plugins
GLPI_RSS_DIR: /var/www/glpi/files/_rss
GLPI_SESSION_DIR: /var/www/glpi/files/_sessions
GLPI_TMP_DIR: /var/www/glpi/files/_tmp
GLPI_UPLOAD_DIR: /var/www/glpi/files/_uploads
GLPI_INVENTORY_DIR: /var/www/glpi/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/glpi/locales
GLPI_VERSION: 10.0.0
GLPI_SCHEMA_VERSION: 10.0.0@9eb698d8fd49f9256d7bd63a6d747587e0effaff
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.2.0
GLPI_YEAR: 2022
Libraries
 
htmlawed/htmlawed version 1.2.6 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
mpdf/mpdf in (/var/www/glpi/vendor/mpdf/mpdf/src)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 in (/var/www/glpi/vendor/symfony/polyfill-php80)
symfony/polyfill-php81 in (/var/www/glpi/vendor/symfony/polyfill-php81)
phpCas version 1.3.8 in (/usr/share/php/CAS/source)
SQL replicas
 
Not active
Notifications
 
Way of sending emails: SMTP+TLS (helpdesk@dss.gr@mail.dss.gr)
Plugins list
 
    accounts             Name: Accounts                       Version: 3.0.1      State: Enabled
    activity             Name: Activities                     Version: 3.1.0      State: Enabled
    actualtime           Name: ActualTime                     Version: 1.5.1      State: Not installed
    advancedplanning     Name: advancedplanning               Version: 1.1.0      State: Enabled
    news                 Name: Alerts                         Version: 1.10.2     State: Enabled
    impacts              Name: Asset impacts                  Version: 2.0.4      State: Not installed
    badges               Name: Badges                         Version: 3.0.0      State: Enabled
    barcode              Name: Barcode                        Version: 2.6.2      State: Not installed
    behaviors            Name: Behaviours                     Version: 2.4.2      State: Not installed
    camerainput          Name: Camera Input                   Version: 2.0.0      State: Enabled
    costs                Name: Costs                          Version: 2.2.3      State: Not installed
    credit               Name: Credit vouchers                Version: 1.11.1     State: Enabled
    dashboard            Name: Dashboard                      Version: 1.0.2      State: Enabled
    datainjection        Name: Data injection                 Version: 2.11.1     State: Enabled
    domains              Name: Domains                        Version: 2.1.0      State: Not installed
    manageentities       Name: Entities portal                Version: 4.0.0      State: Enabled
    escalade             Name: Escalation                     Version: 2.8.0      State: Enabled
    gappessentials       Name: Gapp Essentials                Version: 1.2.0      State: Not installed
    glpiinventory        Name: GLPI Inventory                 Version: 1.0.0      State: Enabled
    geninventorynumber   Name: Inventory number generation    Version: 2.6.0      State: Enabled
    addressing           Name: IP Adressing                   Version: 3.0.0      State: Enabled
    uninstall            Name: Item's Lifecycle (uninstall)   Version: 2.8.0      State: Enabled
    karastock            Name: Karastock                      Version: 1.2.1      State: Not installed
    mailanalyzer         Name: Mail Analyzer                  Version: 2.0.2      State: Not installed
    mailbehaviours       Name: Mail Behaviours                Version: 1.0.0      State: Not installed
    metademands          Name: Meta-Demands                   Version: 3.0.1      State: Enabled
    moreticket           Name: More ticket                    Version: 1.7.0      State: Enabled
    oauthimap            Name: Oauth IMAP                     Version: 1.4.0      State: Enabled
    ocsinventoryng       Name: OCS Inventory NG               Version: 2.0.0      State: Enabled
    order                Name: Orders management              Version: 2.8.0      State: Enabled
    pdf                  Name: Print to pdf                   Version: 2.0.0      State: Not installed
    processmaker         Name: Process Maker                  Version: 4.0.3      State: Not installed
    projectbridge        Name: Projectbridge                  Version: 2.4        State: Not installed
    protocolsmanager     Name: Protocols manager              Version: 1.3.0      State: Enabled
    purchaserequest      Name: Purchase request               Version: 3.0.0      State: Enabled
    manufacturersimports Name: Suppliers imports              Version: 3.0.0      State: Enabled
    tag                  Name: Tag Management                 Version: 2.9.0      State: Enabled
    taskdrop             Name: TaskDrop                       Version: 1.2.0      State: Not installed
    tasklists            Name: Tasks list                     Version: 2.0.1      State: Enabled
    timelineticket       Name: Timeline of tickets            Version: 10.0+1.0   State: Enabled
    typology             Name: Typologies                     Version: 3.0.0      State: Enabled
    useditemsexport      Name: Used items export              Version: 2.5.0      State: Enabled

Anything else?

Please advise. Thank you for an excellent product and continued support! Ted Tsoukas

trasher commented 2 years ago

This entry should not appears, this has been fixed in 10.0/bugfixes branch. Adding a document can be done using the "actions" button (the one near "save" button).

cconard96 commented 2 years ago

To add, as of version 10, documents are added to the timeline via tasks and followups rather than separate items or as was mentioned, via the actions dropdown (3 vertical dots to the left of the save button).

cedric-anne commented 2 years ago

Fixed by #11562.