Closed jcervantes-sipecom closed 2 years ago
cconard96
commented
2 years ago Only active contracts are shown in the dropdown from tickets and it looks like the one in your example has an end date that has passed. Can you confirm that a non-expired contract does show in the list properly from a Ticket?
jcervantes-sipecom
commented
2 years ago Hi @cconard96, thanks for your response. You were right, I had selected in "Initial Contract Period" 1 month
Change it to 12 months, I can select it from Ticket:
Just a quick question, so what's the "Initial Contract Period" means? and What's the difference with "Contract renewal period"?
cconard96
commented
2 years ago Looking at the documentation (https://glpi-user-documentation.readthedocs.io/fr/latest/modules/management/contract.html),
Initial Contract Period - How long the contract is initially valid for. This is the initial term for the contract. As an example, you have a service contract that last 1 year. It is possible that some contracts may last a different amount of time initially. Contract Renewal Period - Duration after which contract renewal is available Renewal - The type of renewal. A tacit (implied) renewal means that the contact automatically renews. Express renewal represents a contract that both parties must agree on the renewal.
If you have tacit renewal and a renewal period set, the end date should update automatically.
jcervantes-sipecom
commented
2 years ago @cconard96 thanks for you explanation very cleared! Yes, I had read the documentation, but I didn't get it, because it just only says: "if this field and start date are given, contract end date will appear, colored in red if contract has expired". What you said is a better explanation of what it field does.
jfuentesc
commented
2 years ago The issue exists having a correct a valid contract period...
In contract,php, function dropdown we have the next code:
if (
$p['nochecklimit']
|| ($data["max_links_allowed"] == 0)
|| ($data["max_links_allowed"] > countElementsInTable(
'glpi_contracts_items',
['contracts_id' => $data['id']]
))
) {But the table where are the assigned contracts to tickets is "glpi_tickets_contracts"
If you define a project with several renews of contract and associate this contract to a project, this condition (with max_links_allowed = 1) is false
This glpi_contact_items maybe can be the static variable defined in Tickets_contracts.php
Code of Conduct
Is there an existing issue for this?
Version
10.0.0
Bug description
When I try to select a Contract in the Contract tab from an existing Ticket since the Ticket page, the dropdown is showning empty, but I can link the same Ticket from the Ticket tab since the Contract page
Relevant log output
Page URL
/front/ticket.form.php
Steps To reproduce
Your GLPI setup information
Information about system installation and configuration
Server
Operating system: Linux 5.13.0-1022 #26~20.04.1-Ubuntu SMP Thu Apr 7 19:42:45 UTC 2022 x86_64 PHP 7.4.3 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.41 (Ubuntu) (Apache/2.4.41 (Ubuntu) Server at 20.81.22.108 Port 80 ) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.54 Safari/537.36 Edg/101.0.1210.39 Server Software: Ubuntu 20.04 Server Version: 10.3.34-MariaDB-0ubuntu0.20.04.1 Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: -@localhost/- Host info: Localhost via UNIX socket PHP version (7.4.3) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.3.34) is supported. The log file has been created successfully. Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/config has been validated. Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated. Web access to the files directory should not be allowed Check the .htaccess file and the web server configuration. exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
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Plugins list
accounts Name: Accounts Version: 3.0.1 State: Installed / not activated activity Name: Activities Version: 3.1.0 State: Installed / not activated actualtime Name: ActualTime Version: 1.5.1 State: Installed / not activated fields Name: Additionnal fields Version: 1.15.0 State: Installed / not activated advancedplanning Name: advancedplanning Version: 1.1.0 State: Installed / not activated news Name: Alerts Version: 1.10.2 State: Installed / not activated cleanarchivedemails Name: Archived eMail clean Version: 2.0.0 State: Installed / not activated impacts Name: Asset impacts Version: 2.0.5 State: Installed / not activated barcode Name: Barcode Version: 2.6.2 State: Installed / not activated behaviors Name: Behaviours Version: 2.5.1 State: Installed / not activated camerainput Name: Camera Input Version: 1.0.3 State: Installed / not activated positions Name: Cartography Version: 6.0.0 State: Installed / not activated cmdb Name: CMDB Version: 3.0.1 State: Installed / not activated consumables Name: Consumable request Version: 2.0.0 State: Installed / not activated costs Name: Costs Version: 2.2.3 State: Installed / not activated credit Name: Credit vouchers Version: 1.10.0 State: Installed / not activated dashboard Name: Dashboard Version: 1.0.2 State: Installed / not activated datainjection Name: Data injection Version: 2.10.2 State: Installed / not activated databases Name: Databases Version: 2.3.2 State: Installed / not activated archimap Name: Diagrams Version: 3.2.7 State: Installed / not activated manageentities Name: Entities portal Version: 4.0.0 State: Installed / not activated environment Name: Environment Version: 2.4.2 State: Installed / not activated escalade Name: Escalation Version: 2.8.0 State: Installed / not activated formcreator Name: Form Creator Version: 2.13.0-alpha.4 State: Installed / not activated fpsaml Name: FP SAML Version: 1.1.0 State: Installed / not activated fusioninventory Name: FusionInventory Version: 9.5+3.0 State: Installed / not activated gappessentials Name: Gapp Essentials Version: 1.2.0 State: Installed / not activated mod Name: GLPI Modifications Version: 2.0.2 State: Installed / not activated resources Name: Human Resources Version: 3.0.0-rc2 State: Installed / not activated geninventorynumber Name: Inventory number generation Version: 2.6.0 State: Installed / not activated addressing Name: IP Adressing Version: 3.0.0 State: Installed / not activated uninstall Name: Item's Lifecycle (uninstall) Version: 2.8.0 State: Installed / not activated jsaddons Name: JS Addons Version: 1.0.0 State: Not installed mailanalyzer Name: Mail Analyzer Version: 2.0.2 State: Installed / not activated mreporting Name: Más informes Version: 1.8.0 State: Installed / not activated satisfaction Name: More satisfaction Version: 1.6.0 State: Installed / not activated moreticket Name: More ticket Version: 1.7.0 State: Installed / not activated mydashboard Name: My Dashboard Version: 2.0.2 State: Installed / not activated genericobject Name: Objects management Version: 2.12.0 State: Installed / not activated ocsinventoryng Name: OCS Inventory NG Version: 2.0.0 State: Installed / not activated officeonline Name: Office Online Version: 2.0.2 State: Installed / not activated onetimesecret Name: OneTimeSecret Version: 1.1.1 State: Installed / not activated order Name: Orders management Version: 2.8.0 State: Installed / not activated phpsaml Name: PHP SAML Version: 1.1.2 State: Installed / not activated pdf Name: Print to pdf Version: 2.0.0 State: Installed / not activated protocolsmanager Name: Protocols manager Version: 1.4.2 State: Installed / not activated purchaserequest Name: Purchase request Version: 3.0.0 State: Installed / not activated releases Name: Releases Version: 2.0.0 State: Installed / not activated reports Name: Reports Version: 1.14.1 State: Installed / not activated reservation Name: Reservation Version: 2.3.8 State: Installed / not activated room Name: Rooms Version: 3.1.3 State: Installed / not activated screenshot Name: Screenshot Version: 2.0.0 State: To update statecheck Name: Statecheck Rules Version: 2.3.4 State: Installed / not activated tag Name: Tag Management Version: 2.9.0 State: Installed / not activated taskdrop Name: TaskDrop Version: 1.2.0 State: Installed / not activated tasklists Name: Tasks list Version: 2.0.1 State: Installed / not activated timelineticket Name: Timeline of tickets Version: 10.0+1.0 State: Installed / not activated timesheet Name: Timesheet for GLPI Version: 1.0.1 State: Not installed treeview Name: Tree view Version: 1.9.1 State: Installed / not activated useditemsexport Name: Used items export Version: 2.5.0 State: Installed / not activated webapplications Name: Web applications Version: 4.0.0 State: To update webresources Name: Web Resources Version: 2.0.0 State: Installed / not activated yagp Name: yagp Version: 1.2.0 State: Installed / not activatedAnything else?