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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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[GLPI 10.0] Unable to Convert Unmanaged Devices #11547

Closed Cbpenn18 closed 2 years ago

Cbpenn18 commented 2 years ago

Code of Conduct

Is there an existing issue for this?

Version

GLPI 10

Bug description

Attempting to convert unmanaged devices fails every time, no matter how many are selected for the mass action. The process looks as if it will complete, but the webpage turns blank, and stays that way until refreshed or closed.

Relevant log output

[2022-05-10 07:14:41] glpiphplog.CRITICAL:   *** Uncaught Exception Error: Class name must be a valid object>
  Backtrace :
  src/Unmanaged.php:249                              Unmanaged->convert()
  src/MassiveAction.php:1401                         Unmanaged::processMassiveActionsForOneItemtype()
  src/MassiveAction.php:1379                         MassiveAction->processForSeveralItemtypes()
  front/massiveaction.php:57                         MassiveAction->process()

[2022-05-10 07:17:18] glpiphplog.CRITICAL:   *** Uncaught Exception Error: Class name must be a valid object>
  Backtrace :
  src/Unmanaged.php:249                              Unmanaged->convert()
  src/MassiveAction.php:1401                         Unmanaged::processMassiveActionsForOneItemtype()
  src/MassiveAction.php:1379                         MassiveAction->processForSeveralItemtypes()
  front/massiveaction.php:57                         MassiveAction->process()

[2022-05-10 07:34:45] glpiphplog.CRITICAL:   *** Uncaught Exception Error: Class name must be a valid object>
  Backtrace :
  src/Unmanaged.php:249                              Unmanaged->convert()
  src/MassiveAction.php:1401                         Unmanaged::processMassiveActionsForOneItemtype()
  src/MassiveAction.php:1379                         MassiveAction->processForSeveralItemtypes()
  front/massiveaction.php:57                         MassiveAction->process()

Page URL

No response

Steps To reproduce

Go to Assets > Unmanaged Devices. Select a device, or multiple devices. Select Actions > Convert > Phone (or another device type, it doesn't matter). Click Submit. Page should go blank and freeze.

Your GLPI setup information

Information about system installation & configuration
GLPI 10.0.0 (/glpi => /var/www/html/glpi)
Installation mode: TARBALL
Current language:en_US
Server
 
Operating system: Linux tex30 5.4.0-109-generic #123-Ubuntu SMP Fri Apr 8 09:10:54 UTC 2022 x86_64
PHP 7.4.3 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2,
    calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, ldap,
    libxml, mbstring, memcache, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, pspell, readline, session, shmop, sockets, sodium,
    standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="801M" safe_mode="" session.save_handler="files"
    upload_max_filesize="800M" 
Software: Apache/2.4.41 (Ubuntu) (Apache/2.4.41 (Ubuntu) Server at glpi.ledwell.com Port 80
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.147 Safari/537.36
Server Software: Ubuntu 20.04
    Server Version: 10.3.34-MariaDB-0ubuntu0.20.04.1
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: glpi@localhost/glpi
    Host info: Localhost via UNIX socket

PHP version (7.4.3) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.3.34) is supported.
The log file has been created successfully.
Write access to /var/www/html/glpi/files/_cache has been validated.
Write access to /var/www/html/glpi/config has been validated.
Write access to /var/www/html/glpi/files/_cron has been validated.
Write access to /var/www/html/glpi/files has been validated.
Write access to /var/www/html/glpi/files/_dumps has been validated.
Write access to /var/www/html/glpi/files/_graphs has been validated.
Write access to /var/www/html/glpi/files/_lock has been validated.
Write access to /var/www/html/glpi/files/_pictures has been validated.
Write access to /var/www/html/glpi/files/_plugins has been validated.
Write access to /var/www/html/glpi/files/_rss has been validated.
Write access to /var/www/html/glpi/files/_sessions has been validated.
Write access to /var/www/html/glpi/files/_tmp has been validated.
Write access to /var/www/html/glpi/files/_uploads has been validated.
Web access to the files directory should not be allowed
Check the .htaccess file and the web server configuration.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is not present.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/html/glpi/marketplace has been validated.
Access to timezone database (mysql) is not allowed.
GLPI constants
 
GLPI_ROOT: /var/www/html/glpi
GLPI_CONFIG_DIR: /var/www/html/glpi/config
GLPI_VAR_DIR: /var/www/html/glpi/files
GLPI_MARKETPLACE_DIR: /var/www/html/glpi/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /var/www/html/glpi/files
GLPI_CACHE_DIR: /var/www/html/glpi/files/_cache
GLPI_CRON_DIR: /var/www/html/glpi/files/_cron
GLPI_DUMP_DIR: /var/www/html/glpi/files/_dumps
GLPI_GRAPH_DIR: /var/www/html/glpi/files/_graphs
GLPI_LOCAL_I18N_DIR: /var/www/html/glpi/files/_locales
GLPI_LOCK_DIR: /var/www/html/glpi/files/_lock
GLPI_LOG_DIR: /var/www/html/glpi/files/_log
GLPI_PICTURE_DIR: /var/www/html/glpi/files/_pictures
GLPI_PLUGIN_DOC_DIR: /var/www/html/glpi/files/_plugins
GLPI_RSS_DIR: /var/www/html/glpi/files/_rss
GLPI_SESSION_DIR: /var/www/html/glpi/files/_sessions
GLPI_TMP_DIR: /var/www/html/glpi/files/_tmp
GLPI_UPLOAD_DIR: /var/www/html/glpi/files/_uploads
GLPI_INVENTORY_DIR: /var/www/html/glpi/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/html/glpi/locales
GLPI_VERSION: 10.0.0
GLPI_SCHEMA_VERSION: 10.0.0@9eb698d8fd49f9256d7bd63a6d747587e0effaff
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.2.0
GLPI_YEAR: 2022
Libraries
 
htmlawed/htmlawed version 1.2.6 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)
mpdf/mpdf in (/var/www/html/glpi/vendor/mpdf/mpdf/src)
michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/html/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/html/glpi/vendor/psr/cache/src)
league/csv in (/var/www/html/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/html/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src)
symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/html/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 in (/var/www/html/glpi/vendor/symfony/polyfill-php80)
symfony/polyfill-php81 in (/var/www/html/glpi/vendor/symfony/polyfill-php81)
LDAP directories
 
Server: 'tex-dc7.ledwell.com', Port: '389', BaseDN: 'dc=ledwell,dc=com', Connection filter: none, RootDN: 'glpisa@ledwell.com',
        Use TLS: none
SQL replicas
 
Not active
Notifications
 
Way of sending emails: SMTP (anonymous@mail.ledwell.com)
Plugins list
 
    glpiinventory        Name: GLPI Inventory                 Version: 1.0.0      State: Enabled

Anything else?

No response

cconard96 commented 2 years ago

Can you include the full content of the first line of the errors? The line ends in > when you copied it indicating that the text continues to the right.

Cbpenn18 commented 2 years ago

My apologies!

[2022-05-10 07:14:41] glpiphplog.CRITICAL: *** Uncaught Exception Error: Class name must be a valid object or a string in /var/www/html/glpi/src/Unmanaged.php at line 282 Backtrace : src/Unmanaged.php:249 Unmanaged->convert() src/MassiveAction.php:1401 Unmanaged::processMassiveActionsForOneItemtype() src/MassiveAction.php:1379 MassiveAction->processForSeveralItemtypes() front/massiveaction.php:57 MassiveAction->process()

[2022-05-10 07:17:18] glpiphplog.CRITICAL: *** Uncaught Exception Error: Class name must be a valid object or a string in /var/www/html/glpi/src/Unmanaged.php at line 282 Backtrace : src/Unmanaged.php:249 Unmanaged->convert() src/MassiveAction.php:1401 Unmanaged::processMassiveActionsForOneItemtype() src/MassiveAction.php:1379 MassiveAction->processForSeveralItemtypes() front/massiveaction.php:57 MassiveAction->process()

[2022-05-10 07:34:45] glpiphplog.CRITICAL: *** Uncaught Exception Error: Class name must be a valid object or a string in /var/www/html/glpi/src/Unmanaged.php at line 282 Backtrace : src/Unmanaged.php:249 Unmanaged->convert() src/MassiveAction.php:1401 Unmanaged::processMassiveActionsForOneItemtype() src/MassiveAction.php:1379 MassiveAction->processForSeveralItemtypes() front/massiveaction.php:57 MassiveAction->process()

steph461 commented 2 years ago

**/glpi/front/massiveaction.php

Version glpi 10.0 last fix 10052022

I try same issue blank page image

Action and convertion to networkequipment for example


[2022-05-10 19:52:09] glpiphplog.WARNING:   *** PHP Warning (2): Undefined array key "NetworkEquipment" in /var/www/html/glpi/src/Unmanaged.php at line 251
  Backtrace :
  src/MassiveAction.php:1403                         Unmanaged::processMassiveActionsForOneItemtype()
  src/MassiveAction.php:1381                         MassiveAction->processForSeveralItemtypes()
  front/massiveaction.php:59                         MassiveAction->process()

[2022-05-10 19:52:09] glpiphplog.CRITICAL:   *** Uncaught Exception Error: Class name must be a valid object or a string in /var/www/html/glpi/src/Unmanaged.php at line 285
  Backtrace :
  src/Unmanaged.php:252                              Unmanaged->convert()
  src/MassiveAction.php:1403                         Unmanaged::processMassiveActionsForOneItemtype()
  src/MassiveAction.php:1381                         MassiveAction->processForSeveralItemtypes()
  front/massiveaction.php:59                         MassiveAction->process()