cconard96
commented
2 years ago Can you try adding a log statement before the line that is throwing the error in src/Unmanaged.php?
It should look similar to this:
if (!class_exists($itemtype)) {
Toolbox::logWarning('Tried converting an unmanaged item to an unknown itemtype: ' . $itemtype);
return;
}
$asset = new $itemtype();
$asset_data = [
'name' => $this->fields['name'],
'entities_id' => $this->fields['entities_id'],
'serial' => $this->fields['serial'],
'uuid' => $this->fields['uuid'] ?? null,
'is_dynamic' => 1
] + $this->fields;This will print a message to files/_log/php-errors.log when it tries to convert to an invalid itemtype.
If it seems like the process fails after around 30 seconds, it may also be helpful to increase the PHP setting max_execution_time.
trasher
Code of Conduct
Is there an existing issue for this?
Version
10.0
Bug description
I have over 1,000 unmanaged devices that I need delete (there is no option for this, but I see there's already another Issue for it), so I must convert them to an asset that I can delete. However, I am only able to convert ~72 at a time. No matter how many I select, the conversion only succeeds on less than 100 devices every time. The error appears to be the same, or similar, to the error in my previous issue on this function: https://github.com/glpi-project/glpi/issues/11547
Relevant log output
Page URL
http://glpi.ledwell.com/glpi/front/unmanaged.php
Steps To reproduce
Go to Unmanaged Devices. Select more than 100 devices. Convert to Phones, or other asset type. Conversion will proceed until the page refreshes and the blue Conversion progress bar at the top of the screen will freeze. Return to Unmanaged Devices and see that less than 100 devices were converted.
Your GLPI setup information
Information about system installation & configuration
Server
Operating system: Linux tex30 5.4.0-109-generic #123-Ubuntu SMP Fri Apr 8 09:10:54 UTC 2022 x86_64 PHP 7.4.3 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, ldap, libxml, mbstring, memcache, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, pspell, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="801M" safe_mode="" session.save_handler="files" upload_max_filesize="800M" Software: Apache/2.4.41 (Ubuntu) (Apache/2.4.41 (Ubuntu) Server at glpi.ledwell.com Port 80 ) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.147 Safari/537.36 Server Software: Ubuntu 20.04 Server Version: 10.3.34-MariaDB-0ubuntu0.20.04.1 Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpi@localhost/glpi Host info: Localhost via UNIX socket PHP version (7.4.3) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.3.34) is supported. The log file has been created successfully. Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/config has been validated. Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated. Web access to the files directory should not be allowed Check the .htaccess file and the web server configuration. exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is not present. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi/marketplace has been validated. Access to timezone database (mysql) is not allowed.GLPI constants
Libraries
LDAP directories
Server: 'tex-dc7.ledwell.com', Port: '389', BaseDN: 'dc=ledwell,dc=com', Connection filter: none, RootDN: 'glpisa@ledwell.com', Use TLS: noneSQL replicas
Notifications
Plugins list
glpiinventory Name: GLPI Inventory Version: 1.0.0 State: EnabledAnything else?
No response