Closed friendamigo closed 1 year ago
ssirio
commented
2 years ago Hello, same problem here. I have a rule to change OLA based on 5 criterion: Category Name, Priority, Type, Status and Assigned to supplier. The rule is not applied when the ticket is created or updated, except when i change the category name, in that case they work. Please note that: "Category Name" is the first criterion and the rule is "contain".
cconard96
commented
2 years ago In general, update rules only work if all the fields are changed at the same time. There are some odd cases where the fields are force-added to the input but that isn't the case for most of them.
So if you have a rule that says status is Pending and category is "Hardware" it means those fields are being changed to those values currently. For your example, all 5 of your fields would need to be changed to match the rule criteria within the same update action.
There was a lot of discussion on this here: https://github.com/glpi-project/glpi/pull/10553 https://github.com/glpi-project/glpi/issues/9907
github-actions[bot]
commented
2 years ago There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.
If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.
You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.
paulopera
commented
2 years ago Still waiting for the fix.
github-actions[bot]
commented
1 year ago There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.
If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.
You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.
Code of Conduct
Is there an existing issue for this?
Version
10.0
Bug description
My mistake is that the tickets are not updated. I explain myself when I give myself as a technician, the ticket must change to assigning course and at once it must give the SLA since I have the rule I know that it is assigned automatically, and the other is the approvals that when I send the approvals and they accept me it doesn't change the one on the ticket and for it to work I have to change them manually.Below in the image that I sent is what happens to me, the error is normal there, but once I put myself as a technician, it does not change its status or the SLA and once I get rejected or accepted, the validation does not change.
Relevant log output
No response
Page URL
No response
Steps To reproduce
No response
Your GLPI setup information
Information about system installation & configuration
Server
Operating system: Linux localhost.localdomain 4.18.0-383.el8.x86_64 #1 SMP Wed Apr 20 15:38:08 UTC 2022 x86_64 PHP 8.0.18 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysql, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, session, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.37 (centos) () Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.64 Safari/537.36 Server Software: MariaDB Server Server Version: 10.3.28-MariaDB Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpi@localhost/db_glpi Host info: Localhost via UNIX socket PHP version (8.0.18) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.3.28) is supported. The log file has been created successfully. Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/config has been validated. Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated. Web access to the files directory should not be allowed but this cannot be checked automatically on this instance. Make sure access to error log file (/files/_log/php-errors.log) is forbidden; otherwise review .htaccess file and web server configuration. SELinux configuration is OK. exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
SQL replicas
Notifications
Plugins list
Anything else?
No response