glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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Monitor automatic inventory not filling fields 'model' and 'type' #11604

Closed coxigram closed 2 years ago

coxigram commented 2 years ago

Code of Conduct

Is there an existing issue for this?

Version

10.0.0

Bug description

We have here a fresh install of GLPI 10.0.0, using native inventory and glpi agent (version 1.2) with default import rules, For every monitors in the inventory, the fields 'type' and 'model' are left empty. Other fields such as "serial number' or 'user' are correctly filled in, and the devices are correctly linked to computers.

Relevant log output

No response

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Informations sur le système, l'installation et la configuration
GLPI 10.0.0 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:fr_FR

Server
 
Operating system: Linux ***** 5.10.0-14-amd64 #1 SMP Debian 5.10.113-1 (2022-04-29) x86_64
PHP 7.4.28 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2,
    calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring,
    mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem,
    sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M" 
Software: Apache/2.4.53 (Debian) (Apache/2.4.53 (Debian) Server at ****** Port 443
)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0
Server Software: Debian 11
    Server Version: 10.5.15-MariaDB-0+deb11u1
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: glpi@*****/glpi
    Host info: ***** via TCP/IP

PHP version (7.4.28) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.5.15) is supported.
The log file has been created successfully.
Write access to /var/www/glpi/files/_cache has been validated.
Write access to /var/www/glpi/config has been validated.
Write access to /var/www/glpi/files/_cron has been validated.
Write access to /var/www/glpi/files has been validated.
Write access to /var/www/glpi/files/_dumps has been validated.
Write access to /var/www/glpi/files/_graphs has been validated.
Write access to /var/www/glpi/files/_lock has been validated.
Write access to /var/www/glpi/files/_pictures has been validated.
Write access to /var/www/glpi/files/_plugins has been validated.
Write access to /var/www/glpi/files/_rss has been validated.
Write access to /var/www/glpi/files/_sessions has been validated.
Write access to /var/www/glpi/files/_tmp has been validated.
Write access to /var/www/glpi/files/_uploads has been validated.
Web access to files directory is protected
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: /var/www/glpi
GLPI_CONFIG_DIR: /var/www/glpi/config
GLPI_VAR_DIR: /var/www/glpi/files
GLPI_MARKETPLACE_DIR: /var/www/glpi/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /var/www/glpi/files
GLPI_CACHE_DIR: /var/www/glpi/files/_cache
GLPI_CRON_DIR: /var/www/glpi/files/_cron
GLPI_DUMP_DIR: /var/www/glpi/files/_dumps
GLPI_GRAPH_DIR: /var/www/glpi/files/_graphs
GLPI_LOCAL_I18N_DIR: /var/www/glpi/files/_locales
GLPI_LOCK_DIR: /var/www/glpi/files/_lock
GLPI_LOG_DIR: /var/www/glpi/files/_log
GLPI_PICTURE_DIR: /var/www/glpi/files/_pictures
GLPI_PLUGIN_DOC_DIR: /var/www/glpi/files/_plugins
GLPI_RSS_DIR: /var/www/glpi/files/_rss
GLPI_SESSION_DIR: /var/www/glpi/files/_sessions
GLPI_TMP_DIR: /var/www/glpi/files/_tmp
GLPI_UPLOAD_DIR: /var/www/glpi/files/_uploads
GLPI_INVENTORY_DIR: /var/www/glpi/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/glpi/locales
GLPI_VERSION: 10.0.0
GLPI_SCHEMA_VERSION: 10.0.0@9eb698d8fd49f9256d7bd63a6d747587e0effaff
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.2.0
GLPI_YEAR: 2022

Libraries
 
htmlawed/htmlawed version 1.2.6 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
mpdf/mpdf in (/var/www/glpi/vendor/mpdf/mpdf/src)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 in (/var/www/glpi/vendor/symfony/polyfill-php80)
symfony/polyfill-php81 in (/var/www/glpi/vendor/symfony/polyfill-php81)

LDAP directories
 
Server: '1.2.3.4', Port: '389', BaseDN: ******', Connection filter:
        '(&(objectClass=user)(objectCategory=person)(sn=*)(givenName=*)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN:
        'CN=******', Use TLS: none

SQL replicas
 
Not active

Notifications
 
Way of sending emails: PHP

Plugins list
 

Anything else?

No response

g-bougard commented 2 years ago

Hi @coxigram

can you describe what value you expected there ? And can you share the output of the following command for your monitor ?

glpi-inventory --partial monitor
coxigram commented 2 years ago

Hi @g-bougard, Thanx for your reply. Please find below the requested output (3 monitors are currently connected) :

C:\Program Files\GLPI-Agent>glpi-inventory --partial monitor
[info] New inventory from ******-2022-05-17-18-07-56 for local0
{
   "action": "inventory",
   "content": {
      "bios": {
         "assettag": "5CG051BGR6",
         "bdate": "2022-04-07",
         "biosserial": "5CG051BGR6",
         "bmanufacturer": "HP",
         "bversion": "S73 Ver. 01.09.00",
         "enclosureserial": "5CG051BGR6",
         "mmodel": "8724",
         "msn": "PJRZD00WBEL0EY",
         "smanufacturer": "HP",
         "smodel": "HP EliteBook 850 G7 Notebook PC",
         "ssn": "******"
      },
      "hardware": {
         "chassis_type": "Notebook",
         "memory": 16157,
         "name": "NCY-LAP-ADM-02",
         "uuid": "ABB1F003-D0F4-4E80-AC30-752B93034881",
         "vmsystem": "Physical",
         "wincompany": "HP Inc.",
         "winlang": "1036",
         "winowner": "adminlocal",
         "winprodid": "00330-53329-03450-AAOEM",
         "winprodkey": "*****",
         "workgroup": "*****"
      },
      "monitors": [
         {
            "base64": "AP///////wAmzThhjAQAAA8dAQSlNR54Og71pVVQniYQUFSla4BxAIFAgYCpQLMAlQDRwAEBAjqAGHE4LUBYLEUAEyshAAAeAAAA/wAxMTU2MzkxNTYxMTY0AAAA/QA3TB5TEgAKICAgICAgAAAA/ABQTDI0ODNICiAgICAgAco=",
            "caption": "PL2483H",
            "description": "15/2019",
            "manufacturer": "Iiyama North America",
            "serial": "1156391561164"
         },
         {
            "base64": "AP///////wAmzThhChQAAAodAQSlNR54Og71pVVQniYQUFSla4BxAIFAgYCpQLMAlQDRwAEBAjqAGHE4LUBYLEUAEyshAAAeAAAA/wAxMTU2MzkxMDY1MTMwAAAA/QA3TB5TEgAKICAgICAgAAAA/ABQTDI0ODNICiAgICAgAUk=",
            "caption": "PL2483H",
            "description": "10/2019",
            "manufacturer": "Iiyama North America",
            "name": "Moniteur Plug-and-Play g├®n├®rique",
            "serial": "1156391065130",
            "type": "Moniteur Plug-and-Play g├®n├®rique"
         },
         {
            "base64": "AP///////wAmzThhiwQAAA8dAQOANR54Kg71pVVQniYQUFSla4BxAIFAgYCpQLMAlQDRwAEBAjqAGHE4LUBYLEUAEyshAAAeAAAA/wAxMTU2MzkxNTYxMTYzAAAA/QA3TB5TEgAKICAgICAgAAAA/ABQTDI0ODNICiAgICAgAQI=",
            "caption": "PL2483H",
            "description": "15/2019",
            "manufacturer": "Iiyama North America",
            "name": "Moniteur Plug-and-Play g├®n├®rique",
            "serial": "1156391561163",
            "type": "Moniteur Plug-and-Play g├®n├®rique"
         }
      ],
      "versionclient": "GLPI-Inventory_v1.2"
   },
   "deviceid": "******-2022-05-17-18-07-56",
   "itemtype": "Computer"
}
coxigram commented 2 years ago

@g-bougard In my case the expected matching fields would be :

roshanroche commented 2 years ago

Hi,

it is the same case for all devices except for Computers where the models get populated in the model field properly. rest monitor or printers or devices model field is always empty even though there are all details in inventory. i had raised this issue in fusion inventory plugin a couple of years ago.

coxigram commented 2 years ago

Hi, Indeed every device is concerned in my case too I had found this which might be of any help : fusioninventory/fusioninventory-for-glpi#3305