bozhob
commented
2 years ago The same case. In the e-mail I see only the tags for the followups:
No Defined Category Description : Test
[2022-05-31 12:53:53] Writer ##timelineitems.author## Description ##timelineitems.description## Opening Date ##timelineitems.date## Position ##timelineitems.position## Internal type ##timelineitems.type## Types ##timelineitems.typename##
Number of Followups : 1 Number of Tasks : 0
cedric-anne
Code of Conduct
Is there an existing issue for this?
Version
10.0.0
Bug description
The notification Email for followups (Tickets) only show variables not content for Followups.
the content of the original Ticket is shown.
Relevant log output
No response
Page URL
No response
Steps To reproduce
No response
Your GLPI setup information
Information about system installation and configuration
Server
Operating system: Linux glpi 5.4.0-96-generic #109-Ubuntu SMP Wed Jan 12 16:49:16 UTC 2022 x86_64 PHP 7.4.25 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.52 (Debian) (Apache/2.4.52 (Debian) Server at ****redacted**** Port 80 ) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.0.0 Safari/537.36 Server Software: mariadb.org binary distribution Server Version: 10.7.1-MariaDB-1:10.7.1+maria~focal Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpi_user@mariadb10/glpidb Host info: mariadb10 via TCP/IP PHP version (7.4.25) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.7.1) is supported. The log file has been created successfully. Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/config has been validated. Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated. Web access to the files directory should not be allowed but this cannot be checked automatically on this instance. Make sure access to error log file (/files/_log/php-errors.log) is forbidden; otherwise review .htaccess file and web server configuration. exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
SQL replicas
Notifications
Plugins list
glpiinventory Name: GLPI Inventory Version: 1.0.0 State: Enabled geninventorynumber Name: Inventory number generation Version: 2.6.0 State: Enabled addressing Name: IP Adressing Version: 3.0.0 State: EnabledAnything else?
No response