cconard96
commented
2 years ago Business Rules for Changes are coming in 10.1.0 just so you know. The Business Rules for Tickets are only meant to apply to Tickets. I do not see any option in the core to allow adding a predefined approval for Change templates or even Ticket templates. It sounds like the issue is that the form creator plugin doesn't allow you to add multiple approvals? You should open an issue in that GitHub repository if that is the case.
gqueirolo
Code of Conduct
Is there an existing issue for this?
Version
10.0.0
Bug description
Hi, in some cases certain changes are required to be approved by more than one participant (specifically modifications in production), I have a template for this, but I can't add more than one default approver for these cases, I tried with the formcreator plugin, without success. Using Business rules for Tickets I got the result, but only with Tickets, the changes do not respond to the rules. Thank you very much.
Business rules
ITIL category
Relevant log output
No response
Page URL
N/A
Steps To reproduce
With description settings.
Generate a Ticket, approvals Ok
Generating a Change does not generate approvals
Your GLPI setup information
Information about system installation and configuration
Server
Operating system: Linux vGLPI 4.18.0-348.20.1.el8_5.x86_64 #1 SMP Thu Mar 10 20:59:28 UTC 2022 x86_64 PHP 8.0.18 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, session, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.37 (rocky) () Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.115 Safari/537.36 Server Software: Source distribution Server Version: 8.0.26 Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION Parameters: glpi@localhost/glpi Host info: Localhost via UNIX socket PHP version (8.0.18) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (8.0.26) is supported. The log file has been created successfully. Write access to /var/www/glpi/files/_cache has been validated. Write access to /var/www/glpi/config has been validated. Write access to /var/www/glpi/files/_cron has been validated. Write access to /var/www/glpi/files has been validated. Write access to /var/www/glpi/files/_dumps has been validated. Write access to /var/www/glpi/files/_graphs has been validated. Write access to /var/www/glpi/files/_lock has been validated. Write access to /var/www/glpi/files/_pictures has been validated. Write access to /var/www/glpi/files/_plugins has been validated. Write access to /var/www/glpi/files/_rss has been validated. Write access to /var/www/glpi/files/_sessions has been validated. Write access to /var/www/glpi/files/_tmp has been validated. Write access to /var/www/glpi/files/_uploads has been validated. Web access to files directory is protected SELinux configuration is OK. exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
SQL replicas
Notifications
Plugins list
fields Name: Additionnal fields Version: 1.15.3 State: Enabled genericobject Name: Administración de Objetos Version: 2.12.0 State: Enabled news Name: Alerts Version: 1.10.3 State: Enabled datainjection Name: Data injection Version: 2.11.1 State: Enabled archimap Name: Diagrams Version: 3.2.7 State: Enabled formcreator Name: Form Creator Version: 2.13.0-beta.1 State: Enabled stab Name: Split Timeline Action Buttons Version: 1.0.0 State: EnabledAnything else?
No response