Closed it-cairnmillar closed 2 years ago
it-cairnmillar
commented
2 years ago I have done some additional testing and the error only occurs if I flag multiple options when updating the details on a ticket, say the category and the assignment. If I do these one at a time then the updates save correctly and the screen continues to be correctly displayed.
it-cairnmillar
commented
2 years ago I have now found that trying to update the requester, even when no other field is being updated, results in the same error.
it-cairnmillar
commented
2 years ago I am also seeing the same issue, the same error in the log, for adding an agent other than myself to a ticket.
RogueSnipa
commented
2 years ago Same white screen when trying updating only Assigned to field.
b1scuit-thi3f
commented
2 years ago We're also getting the same thing when adding requestors or assignees, since we upgraded to 10.0.0.1 yesterday.
cconard96
commented
2 years ago Duplicate of #11796
Code of Conduct
Is there an existing issue for this?
Version
10.0.0.1
Bug description
When updating a ticket with detail - category, assignments, etc - I get a white screen when I save. Error logged in the php-error.log file as below. This is an upgrade install from 10.0.0.0.
Relevant log output
Page URL
front/ticket.form.php?id=xxxx
Steps To reproduce
Your GLPI setup information
Information about system installation and configuration
Server
Operating system: Linux helpdesk 5.4.0-121-generic #137-Ubuntu SMP Wed Jun 15 13:33:07 UTC 2022 x86_64 PHP 7.4.3 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, ldap, libxml, mbstring, memcache, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="950M" post_max_size="950M" safe_mode="" session.save_handler="files" upload_max_filesize="950M" Software: Apache () Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.5060.53 Safari/537.36 Edg/103.0.1264.37 Server Software: (Ubuntu) Server Version: 8.0.29-0ubuntu0.20.04.3 Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION Parameters: glpi@localhost/glpi Host info: Localhost via UNIX socket PHP version (7.4.3) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (8.0.29) is supported. The log file has been created successfully. Write access to /var/www/glpi/files/_cache has been validated. Write access to /var/www/glpi/config has been validated. Write access to /var/www/glpi/files/_cron has been validated. Write access to /var/www/glpi/files has been validated. Write access to /var/www/glpi/files/_dumps has been validated. Write access to /var/www/glpi/files/_graphs has been validated. Write access to /var/www/glpi/files/_lock has been validated. Write access to /var/www/glpi/files/_pictures has been validated. Write access to /var/www/glpi/files/_plugins has been validated. Write access to /var/www/glpi/files/_rss has been validated. Write access to /var/www/glpi/files/_sessions has been validated. Write access to /var/www/glpi/files/_tmp has been validated. Write access to /var/www/glpi/files/_uploads has been validated. Web access to files directory is protected exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/glpi/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
LDAP directories
Server: 'cmi-dc05', Port: '389', BaseDN: 'OU=MyBusiness,DC=cairnmillar,DC=org,DC=au', Connection filter: none, RootDN: 'CN=GLPI LDAP,OU=Staff,OU=Users,OU=MyBusiness,DC=cairnmillar,DC=org,DC=au', Use TLS: noneSQL replicas
Notifications
Plugins list
actualtime Name: ActualTime Version: 1.5.1 State: Not installed escalade Name: Escalation Version: 2.8.0 State: Not installed mreporting Name: More Reporting Version: 1.8.0 State: Enabled genericobject Name: Objects management Version: 2.12.1 State: Enabled ocsinventoryng Name: OCS Inventory NG Version: 2.0.1 State: Enabled order Name: Orders management Version: 2.9.0 State: EnabledAnything else?
No response