Closed SteadEXE closed 2 years ago
Hello,
got the same issue.
Theses fields can be filled only after the ticket was created. (The Observer & Technician fields dissapear on ticket creation.)
GLPI 10.0.0 Php 8.1.4
Hi,
Should be fixed by #12163. Can you confirm ?
@cedric-anne it works for me, when ticket get created the author is kept.
Code of Conduct
Is there an existing issue for this?
Version
10.0.2
Bug description
When a user creates a ticket using standard interface with a template (it may occurs without it too):
The field "Author" is filled with the user's name. When the user hit submit, the ticket is created, but the author is empty.
If the profile has the right "be in charge", the ticket get fulfilled by default with the user affected to it, even if the template set the "technician" to "-----".
The user can also see "affected to" field and select users which leak some data about it, such as the ticket count of the user, even if the info is not persisted when users hit save button.
Observers are not persisted aswell.
The self service profile is using stock rights, but uses standard interface. There is something wrong, it shouldn't let user does things not persisted, or it should persist it.
Relevant log output
No response
Page URL
front/tickettemplate.form.php
Steps To reproduce
Your GLPI setup information
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No response